IT operations engineer
solutions by stc
Total years of experience :2 years, 10 Months
Active Directory, Domain management and group policy experience, joining/ removing computers from the OU
Maintain IT ticketing system, create tickets, troubleshoot and resolved issues
Monitor and respond quickly to incoming requests relate to IT
Ensured network, system and data availability and integrity
through preventative maintenance and upgrades
Provided technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
• Diagnosed and resolved technical hardware and software issues, escalating when necessary.