call center agent
QNB
مجموع سنوات الخبرة :2 years, 9 أشهر
Nominate as the best new agent of the Bank after getting the highest degree in the banking systems.
Manage calls, With average of more than 200 calls per shift, less than 2 min of call duration.
Cross selling the bank's products and services while ensuring giving FCR in a methodically way to solve problems.
Assist the department manager in formulating work team
goals.
Answer employee questions and inquiries and provide appropriate guidance and feedback.
Measure performance using KPIS metrics like call time, call waiting time, and other metrics.
Preparing and preparing monthly and annual results reports
Processing and requesting check books and debit or credit cards in custody
Effective application to enter financial operations accurately and quickly in accordance with approved policies and procedures.
Dealing with customer services as money or check deposit, exchange and cash.
Reporting financial discrepancies and Printing entries daily.
Managing all the financial needs for the franchise as a
operation and Teller services.
Reporting Daily transaction to the manager and summarize the monthly Report for the investment Department.
