Customs Clearance Agent
DHL Express at Cairo international airpor
Total years of experience :0 years, 7 Months
Commanded tracking shipment-related problems and complaints. Succeeded in understanding and performing the required tasks of the position in less than 1 month with near accurate error rates. Taken the responsibility of key account customers' profiles and their retention. Applying customer's requirements throw mails & phones. Following up the clearance process with the customers starting from held at customs till he receive it. Keeping the customers updated with any new customs note or announce. Ensuring the accurate and on time preparation of import and export customs declaration. Ensuring that customer database are maintained. Resolving specific disputes or providing advice on technical issues with customers Maintaining a thorough knowledge of customs practices and procedures. Completing and managing inventory of all on-hold shipments