Technical Support Specialist
Al Wefaq Arabia For Trading and IT LLC
مجموع سنوات الخبرة :3 years, 4 أشهر
Offer effective and timely solutions to technical problems.
Install and configure surveillance systems, network security, and project infrastructure.
Provide training and technical support to end-users.
Document all technical support activities and procedures.
Lead and manage a team of IT professionals.
Oversee all aspects of project execution, including task delegation, monitoring progress.
Identify and troubleshoot technical issues, ensuring timely resolutions.
Communicate effectively with stakeholders, providing regular progress reports and updates.
Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
Created assessment reports of equipment issues and resolutions using operational data.
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Drafted meeting agendas and followed up on team action items.
Promoted welcoming environment while managing receptionist area and fielding requests for information.
Managed clerical needs of employees, including administrative support, file management and stationery supplies.
Assisted with invoicing and payroll to help facilitate efficient workflow