General Manager of Digital Services
Confidential Government
مجموع سنوات الخبرة :22 years, 4 أشهر
Digital, Cybersecurity, Risk management, and Business Continuity Leading the implementation of methodologies and standards
Establish frameworks and processesfor platform & best practices. Ensure protection and compliant use of our data across all solutions outlined bytheTrust and Integrity Protection team. Lead large IT projects, including the design and deployment of new ITsystems and services Monitor performance of information technologysystemsto determine cost and productivity levels and to make recommendationsfor improving the IT infrastructure. Help define IT infrastructure strategy, architecture, and processes. Analyze business requirements by partnering with keystakeholders acrossthe organization to develop solutionsfor IT needs Assessvendors and develop test strategiesfor new hardware and software Establish processes and SLAsfor Incident Managementfor end-user support. Approve monthly payments & payroll Evaluation of bids in competitions and approval of requestsfor change.
Maintaining and assisting in developing and approving budgetsfor new projects & programs. Identifyand monitor performance againstschedules, advise keystakeholders on any variance to forecast, and provide recommended solutionsto ensure contractual objectives are met. Drive the development, implementation, and update of resource plans needed for highly complex &strategically important projects & programs, considering availabilityand scheduling. Lead and facilitate Project Meetings and Risk Reviewswhen required Tracking, updating, and reporting progress and variance on all aspects of the programsto include financials (EAC), project plans (IMS), work breakdown structures (WBS), project risk registers, and life cycle management (LCM) adherencewith the project. Provide support for assigned projects and work packages as and when required. Undertakes Health Checksfor projects/programs of moderate complexity. Assists in establishing and defining program plan requirements. Coordinates interdepartmental development of program plans.
Meet with the senior management, provide updates, and seekdirection regularly. Workeffectivelywith the clients, users, and senior managers. Promote and maintain a team environment. Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty. Selection, development, retention, interviews, appraisals, and identifying training needsfor staff. Staying current on technologytrends communicating these trendswith the appropriate staff. Staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. Collaboratewith theAdministration Servicesfunctional lead in defining processes, operating procedures, and metricsto develop a high-functioning organization. Liaise between end-users and network administration staff to maximize network/systems utilization. Oversee the configuration and management of the IT infrastructure to support requirements in data retention, security, business continuity, disaster recovery planning/testing, and information risk management. Coordinatewith theAdministrative Services budgetteam to help develop the IT budget.
Monitor and maintain computer systems and networks. Talk staff or clientsthrough a series of actions, eitherface-to-face or overthe phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Followdiagrams and written instructionsto repair a fault or set up a system. Support the roll-out of new applications. respond within SLA workcontinuouslyon a task until completion (or referral to third parties, if appropriate)
prioritize and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology
1. Automation Management Control System Supervisor 2. Project Coordinator & Administrator: IBM Maximo System 3. Honeywell: Automation Systems Supervisor 4. Project Coordinator: HR System 5. (GIS) System Supervisor Training engineers on the system, knowledge transfer, and documentation. Resolve issues escalated bytechnicians and engineers. Coordinate project management activities, resources, equipment, and information. Liaise with clients to identify and define requirements, scope, and objectives. Assign tasks to internal teams and assist with schedule management. Issue all appropriate legal paperwork (e.g., contracts and terms of the agreement). Workwith the Project Manager to eliminate blockers.