Sales Coordinator
Dal Group
Total years of experience :6 years, 6 Months
- Addressed customer inquiries, resolved complaints, and managed cash transactions with efficiency.
- Managing periodic orders, receiving shipments, validating receipt invoic- es, inputting data into the system (Odoo), and subsequently coordinating the transfer of goods to the store after thorough order review.
- Performing monthly inventory audits to ensure meticulous stock man- agement, with a dedicated emphasis on identifying and promptly report- ing any damaged or expired products within the store.
- Skillfully resolved customer concerns, maintaining a high resolution rate.
- Proficient in providing prompt and courteous responses to customer inquiries via phone, email, and chat.
- Adapted to new technologies and customer service tools to enhance the customer experience.
- Managed financial transactions, including invoicing, expenses, and pay- roll, ensuring accuracy in a clothing store and baby supplies context.
- Maintained meticulous financial records and utilized accounting soft- ware for efficient record-keeping.
- Conducted regular audits to guarantee compliance and accuracy in fi- nancial documentation, contributing to the overall financial health of the business.
- Supervised daily cashier operations and provided exceptional customer service.
- Assisted cashiers in resolving customer complaints and handling pay- ment issues.
- Trained new cashiers on store policies, rules, procedures, and customer service guidelines.
- Monitored store sales to ensure transaction accuracy and compliance with company policies.
