IT Field Engineer
Diyar United Company
Total years of experience :8 years, 4 Months
• Install PCs, servers, network printers, Scanners and all Microsoft applications
• Troubleshooting faulty issues (Hardware & software).
• Handling Main Network issues.
• Install Microsoft office 365 and configure OneDrive and outlook with cloud System .
• join all PCs to domain server .
• Using BMC Service Desk Express 10.1.00 (SDE)to IT service management .
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, application software .
• Provide technical support to dial-up clients on daily basis.
• Support and maintains user account information including rights, security and systems groups.
• Monitor the issue resolution status and time closely.
• Provide technical support to clients on daily basis.
• Troubleshoot hardware, software and network equipment .
• Install Microsoft office 365 and configure OneDrive and outlook with cloud System .
• Connect and set up hardware, Load all required software, Computer viruses and security .
• Troubleshooting faulty issues (Hardware & software).
• Installing and configuring new computers, software and applications, printers and Scanners and other equipment as needed .
• Connect and set up hardware, Load all required software, Computer viruses and security .
• Troubleshoot hardware, software and network equipment .
• Troubleshooting printers/scanners/copiers .
• Provided technical support to end-users .
• Maintain current and accurate inventory of technology hardware, software and resources .