Field Service Engineer
Mantrac
Total years of experience :7 years, 6 Months
➢ ▪ Mantrac (Caterpillar) Field Service Engineer Website: www.mantracegypt.com Field Service Engineer October 2017 till present Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch g iving details of customer location, machine, contact name and nature of problem and current work situation. • Contact customer’s site management to register arrival and presence on site and ensure knowledge of customer procedures to align with customer’s site requirements. • Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles. • Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialized equipment. • Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re visit can be arranged with the customer. • Undertake repair and service work on the machine/engine to the agreed work plan. • Inspect and test completed machine/engine to ensure unit is operating to expected performance levels, • Complete all service r eports and warranty documentation to enable the correct and timely charging of the customer and suppliers • Troubleshooting all CAT (Marine, Industrial, Gensets & Petroleum) Engines problems & providing a solution to reduce equipment downtime • Troublesh ooting Electrohydraulic in all CAT (Loader, Compactor, Dumper truck, … etc) Machine problems & providing a solution to reduce equipment downtime • Perform an overhaul for various CAT mechanical components as per site condition • Following CAT standards process ➢ . & recommendations during troubleshooting & overhaul
Worked at Ecotherm company ▪ Word trade center maul (Renovation project) at United Arab Emirates as HVAC, Firefighting, plumping (MEP) Site and QC mechanical engineer.
with Naval Group DCNS company as QC piping, outfitting, mechanical insulation, aliment for pumps and diesel engines
▪ Bachelor of Science (BSc): Mechanical Engineering (Year 2016). ▪ Faculty of Engineering: Arab Academy for Science and Technology and Maritime Transport. ▪ Total GPA: 3.55(excellent with honor) . ▪ Ranked: (17nd/420). ▪ Graduation Project Grade: (exce
