Help Desk
Kuwait public transport company (KPTC)
مجموع سنوات الخبرة :21 years, 4 أشهر
Provide KPTC an effective primary point of contact for timely,
professional, quality services and consistent response of computing
and all technology related inquiries, support, responsibility for
problem resolution.
• Prepare periodically stock and help desk system reports and plans
to high management and suggest better approaches to enhance
the whole help desk process. (Our goal is getting customer’s
satisfaction).
• We support 14 sites (700 users) in Kuwait.
• Effective communicator.
• Strong Communication skills.
• Implementation consultant (IC) .It solves many problems for
customer on the fly if possible most of the time and sometimes
assigns long time tasks to our team member.
• Reports and solve any network computer problem.
• Train and guide new employees and help them to complete their
tasks effectively.
• Customize the Helpdesk System to select the priority according to
(job title, problem types, locations, timing…etc.).
• Follow up technical support (Weekly report).
• Implement inventory system ( Communicate with companies, see
best prices from customers, provide our institution with best devices
such as PCs, Printer, Ribbons, Routers, switches, servers,
accessories and Scanners ..).
Computer software maintenance
1. Connect to Internet.
2. Solve all network problem and trouble shooting.
3. Define all devices such as printer, scanner and adapters …
4. Install OS on different machines and repair them.
5. Repair all OS various problem.
6. Create users and specify permission on active directory.
• Computer hardware maintenance
1. Network trouble shooting.
2. PCs maintenance.
3. Printer maintenance.
4. Solve network connectivity problems.
• I provide my managers by the best specifications for all
hardware devices that are suitable to our work environment and
company budget.
I taught the following subject.