it support specialist
Kazyon
Total des années d'expérience :6 years, 0 Mois
• Respond to IT support requests from employees and customers in a timely
• Provide technical support to end-users, troubleshooting hardware, software and network-related issues
• Install, configure, and maintain computer, IT systems, applications and equipment periodically or as needed
• Collaborate with IT team to implement new technologies and solutions
• Install and assist in network administration and security protocols, monitor and troubleshoot network connectivity, wireless
• communication issues as well as various network or security systems
• Provide training and support to end-users on IT tools and applications
• Troubleshoot the technical support cases with a remotely access
• Maintain system functionality by testing computer components
• provide updates and fixes within a promised time
• Change configurations, settings and permissions to fix computer issues
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes
• Provide technical support for cameras systems, attendance systems and fingerprints
• Troubleshoot individual user software problems.
• Develop and implement backup and recovery strategies
• Ensure the security and integrity of IT systems and data
• Manage user accounts and permissions
• Assist with IT projects and upgrades
• Recognize warning signs that indicate potential problems
• Repair and replace equipment as necessary
• Monitor and maintain IT infrastructure
• Respond to IT support requests from employees and customers in a timely
• Provide technical support to end-users, troubleshooting hardware, software and network-related issues
• Install, configure, and maintain computer, IT systems, applications and equipment periodically or as needed
• Change configurations, settings and permissions to fix computer issues
• Troubleshoot individual user software problems.
• Repair and replace equipment as necessary
• Manage user accounts and permissions
• Respond to IT support requests from employees and customers in a timely
• Provide technical support to end-users, troubleshooting hardware, software and network-related issues
• Install, configure, and maintain computer, IT systems, applications and equipment periodically or as needed
• Manage DNS, DHCP, Active Directory, Group Policy, File Server and Mail Server
• Change configurations, settings and permissions to fix computer issues
• Provide technical support for cameras systems, attendance systems and fingerprints devices
• Troubleshoot individual user software problems.
• Repair and replace equipment as necessary
• Monitor and maintain IT infrastructure
• Managing and resolving Magnetic cards and Infra-Red cards systems
• Develop and implement backup and recovery strategies
• Ensure the security and integrity of IT systems and data
• Manage user accounts and permissions
• Respond to IT support requests from employees and customers in a timely
• Provide technical support to end-users, troubleshooting hardware, software and network-related issues
• Install, configure, and maintain computer, IT systems, applications and equipment periodically or as needed
• Provide technical support for cameras systems, attendance systems and fingerprints devices
• Troubleshoot individual user software problems
I worked on my graduation project Advanced National Health Care System (ANHCS) and got an excellent grade