NOC Engineer
Ultimate Solutions
Total years of experience :13 years, 4 Months
● International Communication Services Company (ICS) & Zebra Connect, Lugano, Switzerland ( Cairo Office)
( ICS leading telecommunication group covering modern telecommunication services and innovations which own two big companies Ringo Mobile which is Mobile Virtual Network Operator ( MVNO ) in Italy Marketing & Zebra Connect which is VOIP company work in CLI routes )
1-(Customer Support) NOC Team Manager
● Work in Customer support team as a technical support in solving all issues in our routes between our customers.
● Manage the routes between our Partners to be in the best quality.
● Manage the NOC team members to help them doing their tasks with the best quality, high efficiency, short time and minimum errors.
************************
2- Billing & Rates Analyst
● Manage the Voice department financial statements and records for all carriers and customers, and follow up the billing and Payment Process.
************************
● Seven Communication Company, Milano - Italy ( Cairo Branch)
( One of the leader of communication technology Systems )
1-( Customer Support ) NOC Engineer
● Work in Customer support team as a technical support in solving all issues in our routes between our customers.
● Manage the routes between our Partners to be in the best quality.