Branch Manager Banking
Yemen Kuwait Bank
Total years of experience :30 years, 6 Months
I have previous experience in banking and financial services, and knowledge of banking regulations and compliance, leadership and management skills, ability to analyze data and make informed decisions, and commitment to customer service.
I have emphasize passion for the industry and desire to contribute to the success of the organization.
I have skills and experiences align with the requirements of the role and the goals of the organization.
include full management of the day to day running of the Branch. Understanding
the day to day requirements of Branch and manage all resources including staff
members ensuring appropriate resource is available to meet customer needs at
all times. Adhering to the regional banking regulations and provide appropriate
information to all necessary parties including external auditors and staff training
to ensure Branch remains compliant at all times. Whilst ensuring these
excellent service and compliance standards are met lead by example
implementing high level sales strategies training team to enhance the customer
experience and ensuring branch profitability targets are met.
build and maintain effective relationship with branch customers ato achieve
goals/objectives and proactively market thebank’s products to help increase
sales volume and profitability, and to achieve or exceed set targets and goals.
Ensuring high standards of confidentiality and ethics to safeguard commercially
sensitive information is key, as is compliance with all the applicable legal,
regulatory and internal compliance requirements. ensure systematic good
outcomes for clients in accordance with the Bank’s Conduct Risk policy
andfollow the security procedures and policy to reduce risk in the branch
Liaison and co-ordination with third party vendors / partners (e.g. card
processing, card schemes)
-Contribute together with other key stakeholders to the development of the
following as they relate to Products:
• Related operational processes and procedures including Straight Through
Processing
• Critical outsourcing and vendor agreements including SLAs
• Training plans and materials
- Working (as required) with HR and other retail business managers to develop
and implement:
-Incentive programmers which ensure alignment of behaviors and business
results
-Training plans for products
Liaison and co-ordination with third party vendors / partners (e.g. card
processing, card schemes)
-Contribute together with other key stakeholders to the development of the
following as they relate to Products:
• Related operational processes and procedures including Straight Through
Processing
• Critical outsourcing and vendor agreements including SLAs
• Training plans and materials
- Working (as required) with HR and other retail business managers to develop
and implement:
-Incentive programmers which ensure alignment of behaviors and business
results
-Training plans for products
Customer Service Officer is mainly responsible in assisting the Head of Card
Customer Service to achieve the set objective and to provide efficient, friendly
and quality service to cardholders and merchants. also ensure to educate the
cardholders & merchants the use of latest technologies
Follow-up update the plan of human resources.
2 - overseeing the planning and organization of work and activities entrusted to
the Department of Personnel.
3 - Follow-up to all personnel actions in terms of controlling the movement of the
procedures and benefits relating to the transfer / secondment / assignment /annual increases / bonuses / annual reports / promotion / leave types and
supervises documented in the records and forms prescribed 4 - Preparing the
Classifier Table identifies vacancies per year in coordination with the concerned
authorities and the Directorate of Finance
5 - Follow-up applications for employment and the procedure with all the
competent authorities within and outside the enterprise.
6 - Follow-up to save files in the ordinary transactions and confidentiality of all
employees.
7 - Follow up the annual reports and take appropriate action.
8 - organized labor contracts.
9 - the preparation of memoranda addressed to the Minister relating to personnel
matters.
10 - participate in the management of knowledge, depending on the nature of
work
11 - To undertake any other work assigned to it within the limits of his duties and
responsibilities of the job.
Master international Business
