Airport Service Agent
Royal Jordanian - Other Locations
Total des années d'expérience :2 years, 2 Mois
Airport services Officer “ check in and boarding “| Royal Jordanian Airlines/QAIA
FEB 2018 - MAR 2020
Tasks
• Providing passenger assistance at the check-in counter and gate areas by issuing tickets, checking baggage and assigning seats.” Amadeus system “
• Assistance for passengers with check-in procedures, including tagging baggage and issuing boarding passes.
• facilitating the passenger boarding process as directed, implements standard procedures during overbooked, irregular flights and denied boarding situations.Working on Amadeus system
• Baggage services / Tasks :
• handling all claims for lost and delayed baggage’s
• Handle all complaints from passengers
• Handle incoming calls
• Replying emails
I graduated from university of Jordan with Bachelor degree in tourism with a very good rate, Gpa 3 and half out of four