call centre agent
بوعقار بلس العقاري
Total des années d'expérience :4 years, 6 Mois
Resolve customer complaints via phone,
.email, mail, or social media
. Use telephones to reach out to customers
and verify account information
. Greet customers warmly and ascertain the
. problem or reason for calling
. Cancel or upgrade accounts
. Advise on company information
. Take payment information and other
. pertinent information such as addresses and phone numbers
.Place or cancel orders
. Answer questions about warranties or
terms of sale
.Act as the company gatekeeper
. Handle product recalls
. Inform customers of deals and promotions
. Sell services
. Utilize computer technology to handle high
. Call volumes
. Work with the customer service manager to
. Ensure proper customer service is being
. Delivered
.Close out or open call records
. Compile reports on overall customer
. Handle changes in policies or renewals
Pre and post-sale support
. Review and moderate posts before \]
Recording customer information and communicating with them, updating data with databases, creating forms and reports
Work with the university team on the formation of the application of the safety program for the Corona virus at the Hashemite University ( in Jordan). Graduation Project : Graduation Project - A page for children with special needs has been designed to help parents teach their children with problems such as autism, visual impairment and speech difficulties. A feature has also been added which is the ability of parents to speak with a specialized team through the page to answer their inquiries as well as link them with doctors specializing in cases their children. Our project was distinguished by providing tips and solutions to deal with this category of children Training: 1. Object oriented program in Java 2. Java fundamentals