Facilities Manager
Etisalat Service Holding
Total years of experience :11 years, 0 Months
Marketing and promoting the Club facilities.
• Structuring and improving services of the Sports & Leisure Club (SLC)
• Liaising with contractors and suppliers.
• Managing hotel budgets and controlling expenditure.
• Defining staff rota and working in around holiday
absences.
• Planning maintenance work, events, and room
bookings.
• Monitoring employee’s performance.
• Ensuring compliance with health and safety
legislations and licensing laws.
• Working directly with maintenance team to solve
day-to-day operational challenges.
• Business Development.
• Generating business leads.
• Promoting events and activities to meet customer
demands and generate revenue.
• Advertising and promoting the SLC to increase usage,
through various marketing channels.
• Preparing and managing budgets, invoicing, and
ensuring work plan adherence.
• Managing SLC P&L
• Assigning department’s KPI’s and objectives,
coaching team when required.
• Overseeing SLC tenders and procurements for
specific projects related to renovation, equipment,
and facilities maintenance.
• Maintaining high levels of customer care, with a
particular focus on avoiding loss of existing members.
Handling complaints and incidents to ensure positive
outcomes.
• Responsible for managing maintenance, repairs, and cleaning of facilities.
• Carrying out health and safety checks on the
equipment and facilities.
• Carrying out bi-annual First Aid training for
employees.
• Arranging promotional fitness training or coaching, and sports activities - often a good way of
maintaining contact with customers.
• Ensuring smooth running of the Club facilities,
including the safety and well-being of guests,
tenants, and residents.
• Liaising with other departments within the
organization for support of events, such as F&B, and relevant external agencies.
• Supervising cleaning and security teams to ensure
standards are maintained.
• Ensuring the facilities compliance with government
regulations and environmental, health and security
standards.
• Ensuring that basic facilities, such as water and
heating are well-maintained.
• Helping business units to relocate to new offices and to make decisions about leasing
• Drafting reports and making written recommendations.
• Participating in weekly sales meeting and bi-weekly meetings with CEO.
• Recruiting, training, and supervising staff, including managing staff schedules.
• Monthly and quarterly sales reports and projection
Responsible for business development, sale of
corporate memberships, and facilities management.
• Preparing sales presentation of SLC Facilities, and
sales visits.
• Overseeing corporate and sports events.
Ensuring smooth running of the Club facilities,
including the safety and well-being of guests,
tenants, and residents.
• Ensuring that basic facilities, such as water and
heating are well-maintained.
• Recruiting, training, and supervising staff.
• Handling complaints and incidents to ensure positive
outcomes.
• Planning maintenance work.
• Management and organizational skills.
• Customer service skills.
• Project Manager for corporate summer camp
programs for key clients.
• Maintaining strong relations with key clients.
• Handling SLC Reception Staff and sport facility
bookings.
• Sharing knowledge about services and the Club’s
different packages, programs and latest offers.
• Preparing sales proposals for individual clients.
• Maintaining records and systemized client data
which includes, but not limited to client registration,
gym membership information, and account details.
• Liaising with other departments and supporting
office operational activities.