Sufyan Qaisar

Key Responsibilities:
• Oversee inbound and outbound logistics operations, including receiving, storage, and dispatch of goods.
• Coordinate with suppliers for purchasing, order fulfillment, and delivery schedules.
• Manage receiving processes, verifying quantities, quality, and documentation against purchase orders.
• Maintain accurate inventory and stock records, preventing shortages and minimizing excess.
• Prepare and process invoices, purchase orders, and supplier documentation.
• Track, monitor, and analyze shipments to ensure on-time delivery and cost efficiency.
• Maintain organized physical and digital filing systems for all logistics and procurement documents.
• Conduct data analysis and reporting using Google Sheets and Excel for KPIs and cost control.
• Ensure compliance with logistics regulations, quality standards, and company policies.
• Build strong relationships with suppliers, carriers, and internal teams to optimize supply chain performance.

As a Senior Operations Coordinator in Wiyak’s Limo Operations Department, I manage the end-to-end scheduling and dispatching of limousine services, ensuring timely pickups and drop-offs for clients. I act as a key liaison between drivers, clients, and management, providing accurate ETA estimates and addressing any operational issues, such as delays or vehicle maintenance needs. My role involves overseeing regulatory compliance, optimizing routes for efficiency, and maintaining detailed records of bookings and schedules. I also focus on improving service quality by tracking key performance indicators and ensuring customer satisfaction through prompt and professional communication.

• Efficiently manage all aspects of limo operations, ensuring seamless coordination from booking to drop-off.
• Expertly schedule and dispatch chauffeurs, optimizing routes for timely arrivals and departures.
• Maintain a fleet of luxury vehicles to the highest standards of cleanliness, safety, and presentation.
• Provide exceptional customer service, anticipating and exceeding client expectations.
• Streamline administrative tasks such as invoicing, payroll, and reporting to enhance operational efficiency.

• Expertly plan and optimize delivery routes to minimize transit time and fuel costs, resulting in a significant reduction in delivery delays and operational expenses.
• Implement KPIs and performance metrics for the delivery team, tracking and analyzing key data to improve operational efficiency and customer satisfaction.
• Proactively identify and address delivery issues, such as delays, damages, or customer complaints, by swiftly coordinating solutions and providing excellent customer service.
• Utilize tracking systems and software to monitor the real-time progress of deliveries, ensuring on-time arrivals and addressing any potential issues promptly.

• Oversee vehicle maintenance to ensure fleet reliability.
• Efficiently manage driver schedules and routes.
• Ensure strict compliance with safety regulations and standards.
• Manage fleet-related budgets and expenses.
• Utilize data analysis to identify areas for performance improvement.
• Generate comprehensive reports on fleet operations.
• Maintain robust communication with stakeholders.
• Leverage technology for enhanced fleet management.

• Versatile skill set in supply chain and operations management.
• Specialization in inventory control, order processing, and logistics coordination.
• Proficiency in vendor management and cost analysis.
• Commitment to providing exceptional customer support.
• Strong focus on regulatory compliance.
• Continuous identification of opportunities for process improvement.
• Proven ability to generate insightful KPI reports for data driven decision-making.