Ahmed Saber

Leading and managing the front desk team to ensure smooth daily operations and exceptional guest service.
• Overseeing check-in, check-out, reservations, and guest inquiries with a high level of professionalism.
• Handling VIP arrivals, guest complaints, and complex situations, ensuring timely and effective solutions.
• Coordinating with all departments (Housekeeping, Maintenance, F&B, Security) to ensure guest satisfaction and
operational efficiency.
• Monitoring staff performance, conducting training, and implementing development plans to maintain high
service standards.
• Ensuring compliance with hotel policies, brand standards, and financial procedures.
• Preparing daily, weekly, and monthly reports for management, including occupancy, revenue, and guest
feedback.
• Managing front office budgets, staffing schedules, and resource allocation to maximize productivity.
• Maintaining a positive work environment and fostering teamwork within the front office department.

Managed night shift operations and ensured smooth hotel operations during overnight hours.
• Supervised front office and night audit team, ensuring compliance with hotel policies and standards.
• Handled guest complaints, emergencies, and operational issues with professionalism and efficiency.
• Prepared daily night audit reports and ensured accurate financial and system reconciliations.
• Coordinated with security, housekeeping, and maintenance for overnight operations.

Supervising and guiding front desk team members during assigned shifts to ensure smooth and efficient
operations.
• Overseeing guest check-in and check-out procedures, ensuring accuracy and exceptional service.
• Handling complex guest issues, complaints, and special requests, providing effective solutions.
• Coordinating between departments (Housekeeping, Reservations, F&B, Maintenance) to meet guest needs
and resolve operational challenges.
• Monitoring daily reservation activities, room assignments, and availability updates.
• Training new front desk staff and supporting team development to maintain high service standards.
• Ensuring compliance with hotel policies, safety procedures, and financial guidelines.
• Preparing shift reports and communicating important updates to management for continuous improvement.

October 2022 - Present
• Manage guest check-in and check-out processes using Opera and Kwentra programs.
• Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.

Administration and Accounting June 2020 - October 2022
• Managed daily administrative operations, including scheduling, correspondence, and file management.
• Handled accounting tasks such as invoicing, budget tracking, and financial reporting.
• Maintained accurate records of transactions and ensured compliance with financial regulations.
• Assisted in inventory management and procurement of supplies.