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Bianca Jane Padilla

Customer Service Representative Ill·Teleperformance

United Arab Emirates

Bachelor's degree, Technical Vocational Livelihood

Work experience

Total years of experience: 2 years, 1 months

Customer Service Representative Ill

March 2022 - March 2024

Teleperformance

Angeles City, Philippines

March 2022 - March 2024

+ Processed refunds, exchanges and service requests for
customers.
+ Served as point of escalation for complex customer
issues, capturing timely resolution fo drive client
retention,
+ Adept at handling 50+ calls on a daily basis while
consistently resolving client issues smoothly and quickly
had also led me fo become a customer service expertise.

Company industry:: Call Centers & Customer Care Outsourcing

Education

Mabalacat City College

July 2021

Bachelor's degree, Technical Vocational Livelihood

Philippines

Madapdap Resettlement High School

April 2019

High school or equivalent, Cookery

Philippines

Skills

SECRETARIAL EXPERIENCE

OFFICE MANAGEMENT

COMMUNICATIONS

PROBLEM SOLVING

CUSTOMER SERVICE

INTERPERSONAL COMMUNICATIONS

MULTITASKING

ORGANIZATIONAL SKILLS

END USER TRAINING AND SUPPORT

PROCESS IMPROVEMENT