Firas Abu Dyak

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customers satisfaction through excellent service Complete store administration
and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards Report on buying trends,
customer needs, profits, etc.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).

• Tracked and adjusted brand support spending to achieve budgeted level.
• Managed monthly product forecasting requirements to achieve fitting inventory targets.
• Create team weekly schedule and mange their duties, issues, leaves and vacations.
• Work closely with brand manger to implement the targets, marketing calendar and promotions.

• Attended to all customer complaints in a friendly, professional manner and worked to resolve the issue
as expediently as possible.
• Evaluated daily sales receipts and analyzed hourly trends to check if the sales team met or exceeded
specific volume goals.
• Provides assistance to customers; gives recommendations on best products, works to resolve
processes customer discounts.

• Attended to all customer complaints in a friendly, professional manner and worked to resolve the issue
as expediently as possible.
• Evaluated daily sales receipts and analyzed hourly trends to check if the sales team met or exceeded
specific volume goals.
• Provides assistance to customers; gives recommendations on best products, works to resolve
processes customer discounts.

• Assists customers in finalizing the purchase of the product
• processes type of payment and make sure customer is given a receipt and exact change.
• Attended to all requests for refunds, customer complaints, and other product related issues

Salesman at gold and diamond
• Assist customers in the selection of Fine Jewelry merchandise
• Maintain a consistent high level of customer
• service by creating and developing excellent client relationships