Fatna Benkeltoum

• Utilize SAP to manage and book patient appointments, ensuring efficient scheduling and smooth
patient interactions.
• Provide technical support and assist patients with digital transactions, using hospital management
systems.
• Manage customer engagement and improve communication channels, leveraging digital tools.
• Support marketing communications through digital platforms and ensure information is up to date.

• Greet and welcome customers.
• Contact customers to inform them about Lab services and offers.
• Assist Clients with transactions and address their needs.
• Translate communication between Clients and staff.
• Collaborate with other labs and clinics
• Develop marketing plans to attract new and existing customers.
• Answer incoming phone calls promptly and professionally.
• Address client concerns and feedback effectively.
• Develop and manage the companys website, ensuring it reflects current information and presents a
professional image.
• Oversee and manage social media platforms such as Instagram, Facebook, Twitter, etc. Prepare tenders and
quotations using platforms such as Seha, RafId, and Aderb.
• Generate and compile comprehensive reports.
• Reply to emails in a courteous and timely manner, maintaining a high level of professionalism.
• Visit various hospitals to maintain client relationships, address needs, and inquire about new orders, ensuring
timely access to necessary supplies.

• Design and implementation of a management application with c#, Office Trainer, Content Creation, Marketing,
Assistant Manager