Eng Abrar Sultan

I have five years of experience in the field of Technical Support (IT support) work where I respond to user issues via phone, email, or helpdesk systems. Diagnose and fix hardware issues (computers, printers, monitors, scanners, etc.).
Reinstall operating systems or applications when necessary. Set up new devices for employees. Install and update operating systems, drivers, and applications. Connect devices to networks and shared resources like printers. Create and maintain technical support manuals and guides.

• Receiving and Handling Support Requests.
• Troubleshooting and Maintenance.
• Hardware and Software Installation/Updates.
• Documentation and Reporting.
• User Training and Assistance.
• Install and update operating systems, drivers, and applications.
• Connect devices to networks and shared resources like printers.

• Enhancing the public perception and reputation of the organization both internally and externally.
• Prepared and distributed press releases, media kits, and other communications materials.
• Organized and coordinated press conferences, media events, and public appearances.
• Managed event logistics, including venue selection, catering, and guest invitations.
• Promoting effective communication within the organization and establishing and maintaining positive
relationships with influencers and clients.
• Public communication: Responding to public inquiries.

• Managed executive calendars, scheduled meetings, and coordinated travel arrangements.
• Prepared and edited correspondence, presentations, and reports.
• Point of contact for clients and visitors, handling inquiries and directing appropriately.
• Organized and coordinated company events, meetings, and conferences. Entered and updated data in
databases, maintained accurate records.
• Drafted and reviewed emails, memos, and communications on behalf of executives.
• Utilized Microsoft Office Suite and scheduling tools efficiently.