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Doha Saadat, Call Center Agent

Doha Saadat

Call Center Agent·customer service

Egypt

Bachelor's degree, clinical nutrition

Work experience

Total years of experience: 3 years, 5 months

Call Center Agent

December 2025 - May 2026

customer service

Al Mahallah al Kubra, Egypt Remote

December 2025 - May 2026

Handled 60+ inbound and outbound calls daily regarding products, offers, and
after-salessupport
Explained product features clearly, handled objections, and closed sales
professionally
Maintained accurate records in the company system and met monthly sales
targets
Developed strong communication, persuasion, and problem-solving skills under
pressure

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Social Media Moderator

January 2024 - November 2025

Freelance

Al Mahallah al Kubra, Egypt Remote

January 2024 - November 2025

Managed 50+ customer inquiries and complaints daily across Facebook &
Instagram pages
Maintained response time under 1 hour and achieved 95% customer satisfaction
rate
Created content calendar and designed engaging posts using Canva to boost
engagement
Tracked customerdata andfollowed upwith leads using CRM tools

Company industry:
Media Production
Job role:
Marketing and PR

Clinical Dietitian Intern

January 2023 - January 2025

Hospitals

Mansoura, Egypt

January 2023 - January 2025

Provided direct client counseling and support, handling 20+ cases daily with
empathy
Explained complexinformation in a simple, clearwaytoclientsandfamilies
Collaboratedwith teamstoachieveclientsatisfaction andtreatmentgoals

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

Mansoura University

June 2026

June 2026

Bachelor's degree, clinical nutrition

Egypt

Skills

Creativity

Expert

Market Understanding

Expert

Multitasking

Expert

English Speaking

Expert

Teaching Arabic

Expert

social media marketing

Expert

Digital marketing

Intermediate

Communication

Expert

Translation

Intermediate

multitasking

Expert

ability to deliver high-quality content under tight deadlines

Expert

Customer Service

Expert

Marketing

Expert

Teaching Writing

Expert

Arabic grammar

Expert

Public Relations

Expert

Management

Expert

Social Media

Expert

Teaching Arabic

Expert

COLLABORATION

Intermediate

CONFLICT RESOLUTION

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LEAD FOLLOW UP

Intermediate

MICROSOFT EXCEL

Intermediate

SOCIAL MEDIA MANAGEMENT

Intermediate

TELEMARKETING

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
clinical nutrition and dealing with patients
مستشفى دمياط التخصصى
Aug 2024

Hobbies and interests

Handball