Ahmad Serhal

+ Develop and implement strategies to achieve monthly,
quarterly, and annual sales targets by analyzing past
performance and identifying growth opportunities.
« Track sales metrics regularly, identify underperforming areas,
and collaborate with the team to enhance performance
through data-driven decisions.
+ Train and coach staff on customer service standards to ensure
exceptional interactions and address service gaps promptly.
+ Resolve escalated customer complaints efficiently to maintain
loyalty and uphold the stores reputation.
+ Design and maintain visually appealing store layouts and
displays aligned with company guidelines to attract customers
and boost sales.
+ Recruit, onboard, and train new employees, ensuring they are
well-versed in store policies, products, and procedures.
+ Create balanced staff schedules that meet operational needs curing peak and off-peak hours while optimizing labor costs.
+ Conduct performance reviews, provide constructive feedback,
and recognize top-performing employees to foster a motivated
team.
+ Oversee inventory processes, including ordering, restocking,
and auditing, to minimize shrinkage and maintain stock
accuracy.
+ Build strong relationships with suppliers to ensure timely
deliveries, negotiate favorable terms, and address supply chain
issues proactively.
+ Implement and enforce operational policies covering cash
handling, safety protocols, and loss prevention measures.
+ Monitor and manage operational expenses such as payroll and
utilities, ensuring cost efficiency without compromising quality.
+ Collaborate with marketing teams to execute promotions,
track campaign success, and tailor strategies based on
customer feedback
+ Analyze customer preferences and competitor trends to refine
store strategies and stay competitive in the market.
+ Prepare detailed reports on sales, stock, employee
performance, and financial metrics, ensuring compliance with
company policies and local regulations.

+ Track sales metrics regularly, identify underperforming
areas, and collaborate with teams to enhance performance
through data-driven decisions.
+ Conduct store visits to ensure compliance with company
policies, operational standards, and local regulations.
+ Recruit, onboard, and mentor store managers and
employees, ensuring they are well-versed in policies,
procedures, and leadership expectations.
+ Foster exceptional customer service across all stores by
training staff, addressing feedback, and resolving escalated
customer complaints promptly.
+ Design and maintain visually appealing store layouts and
displays to attract customers and boost sales.
+ Create balanced staff schedules to optimize labor costs
while meeting operational needs during peak and off-peak
hours.
+ Conduct performance appraisals, provide constructive
feedback, recognize top-performing employees, and
identify opportunities for team growth.
+ Monitor inventory levels, oversee ordering and restocking
processes, and conduct audits to minimize shrinkage and
maintain accuracy.
+ Build strong relationships with suppliers to negotiate
favorable terms, ensure timely deliveries, and address
supply chain issues proactively.
+ Collaborate with marketing teams to plan and execute
regional campaigns, track their effectiveness, and adapt
strategies based on customer feedback and market trends.
+ Implement and enforce operational policies covering cash
handling, safety protocols, and loss prevention measures.
+ Monitor and manage operating expenses, such as payroll
and utilities, to ensure cost efficiency without compromising
quality.
+ Support new store openings by overseeing hiring, training,
and operational setup to ensure a smooth launch.
+ Prepare and present detailed reports on sales performance,
inventory, employee productivity, and financial metrics for
senior management