• Excellent organizational skills
• Attention to detail
• Proficiency in Microsoft Office and document management
systems (e.g., SharePoint, Aconex)
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Confidentiality and professionalism

• Responsible for answering the telephone, transferring calls,
taking accurate messages, greeting customers, cashiering,
giving tours of the spa facility and scheduling appointment.
Other responsibilities include notifying staff members of any
customer cancellations or the arrival of any unscheduled
visitors. Duties include light administrative and clerical duties,
such as opening and distributing mail, filling date entry and the
preparation of letters, documents, preparing and printing of
daily reports

• Manage phone calls and inquiries
• Identify and assess customers needs to achieve efficiency
• Build sustainable relationships and trust with customer accounts
through open and interactive communication
• Provide accurate, valid and complete information by using the
right methods/tools
• Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure
resolution
• Keep records of customer interactions, process customer
accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintaining coordination with the team

• Respond to customer inquiries and requests in a timely and
professional manner.
• Resolve customer issues and provide support to ensure
customer satisfaction.
• Build relationships with customers to ensure loyalty and repeat
business.
• Maintain up-to-date knowledge of products and services
offered by Carrefour.
• Remain organized and prioritize customer inquiries and
requests.
• Monitor customer feedback and provide insights to
management.
• Update customer records in the customer relationship
management (CRM) system.
• Assist in the development and implementation of customer
service policies.
• Collaborate with other departments to ensure customer needs
are met.
• Adhere to company guidelines and applicable regulations.

• Applying customer service standards in interactions with
customers.
• Informing customers of new and existing promotions that may
be availed for his/her transactions (return policies, data privacy
policy)
• Executing policies and procedures related to POS Transactions
• To change in processing that may be due to change in
customers decision. (Cancelled transactions, change in mode
of payments).
• Communicating and supporting team members to deliver
customers items and achieve targets.
• Ensuring satisfaction of customer through knowledge of the
different products.