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تم إلغاء حظر المستخدم بنجاح
دانا  موسى , Assistant district manager

دانا موسى

Assistant district manager·Jordan Kuwait Bank

الكويت

بكالوريوس, Marketing.

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 3 أشهر

Assistant district manager

يناير 2021 - يناير 2022

Jordan Kuwait Bank

عمان، الأردن

يناير 2021 - يناير 2022

• Help the district manager with all his work.
• Preparing the daily schedule for the district manager.
• Arranging appointment and interviews for bank
employee and the new employee.
• Send work emails to bank branches and for the internal
departments in the bank.
• Preparing annual goals for bank branches employee.
• Make weekly, monthly, and annual statistics on the bank
branches achievement.
• Make procedures in order to open a new bank branch
and to open automatic machines (ATM).
• Dealing with customers complaints.
• Giving opinion on branches retail loan and reporting that
for the district manager.
• Preparing employee transfer latter between branches and
the general management.
• Prepare recommendation for the district manager about
branches cases.
• Follow up the branches in some cases, for example
sending the new accounts to account centralization
department.
• Customer relationship management CRM.
• Dealing with human resources department about the
bank employees.
• Setting standards or criteria for evaluating bank
employees.
• Solve the problems that facing the bank branches with
bank departments.
• Print out all the reports related to daily work.
• Arrange the annual vacations and leaves for branches
managers.
• Set plans for emergency cases.
• Directing orders issued by the district manager to branch
managers.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Branch Operations Supervisor

يناير 2018 - يناير 2021

Jordan Kuwait Bank

عمان، الأردن

يناير 2018 - يناير 2021

• Operates computer terminal or personal computer to
process account activity, determine balances and resolve
problems within given authority.
• Responsible to review daily deposit work of each teller
outside of their deposit limits.
• Directs staff in reconciling and researching teller differences
as it relates to general ledger accounts
• Assists in the development of policies and procedures to
ensure adherence to state and federal regulations and to
meet standard bank operating guidelines.
• Ensures all related paper and electronic file systems are
maintained so that necessary documents can be found easily,
and documentation are consistent and complete.
• Provide coaching and development plans to front-line staff.
• Manage all types of cards (credit, debit card), And cheque
books.
• Responsible of ECC cheques and Under collection cheques.
• auditing daily transactions reports.
• Authorized signature of the Bank.

مجال الشركة:
البنوك
الدور الوظيفي:
البنوك

Branch Coordinator

يناير 2015 - يناير 2017

Jordan Kuwait Bank

عمان، الأردن

يناير 2015 - يناير 2017

• Establish good Relations with customers in order to develop
the Retail clients base of the Branch.
• Achieving the Branch Target in Coordination with the
Branch Manager.
• Generating Performance Reports about the Achieved
Target.
• Conducting Staff Meetings Concerning the Branch
Performance On a weekly Basis and suggesting tools to raise
the branch performance achievement.
• Applying personal loans, car loans and housing loans within
the procedures and Policies of Granting.
• Cross-selling.
• Following up the due amounts related to the branch
accounts.
• Supervising implements adopted policies and procedures to
enhance performance and level of service provided to clients
in the Branch.
• Branch quality coordinator.
• Follow up All Types of Exceptions and Notes on accounts.
• Follow up All Types of blocks on accounts.

مجال الشركة:
البنوك

Customer Service Representative 1

يناير 2013 - يناير 2015

Jordan Kuwait Bank

عمان، الأردن

يناير 2013 - يناير 2015

• Facilities issue (branch Loan Officer).
• Corporate Facilities Officer.
• Letter of Guarantee, Letter of Credit & Bill of Collection
Officer (requesting, issuing and follow up). For both retail
and corporate customers.
• Issuing all types of certificates of deposit.
• Issuing all types of financial certificates.

مجال الشركة:
البنوك

Customer Service Representative

يناير 2011 - يناير 2012

Jordan Kuwait Bank

عمان، الأردن

يناير 2011 - يناير 2012

• Request and submission of cheque books.
• Request and submission all types of debit cards.
• Holed and reset cheque collection from customers.
• Checking & helping our clients by giving them their account
statements.
• KYC.
• Opening new account for our new clients.
• Issuing & Submission All types of transfers (local,
international, western Union).

مجال الشركة:
البنوك

Bank Teller

يناير 2010 - يناير 2011

Jordan Kuwait Bank

عمان، الأردن

يناير 2010 - يناير 2011

• Assisting customers with processing transactions, such as
deposits, withdrawals, or payments.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information
related to transactions, bank supplies, and customers.
• Maintaining and balancing cash drawers and reconciling
discrepancies.
• Packaging cash and rolling coins to be stored in drawers or
the bank vault.

مجال الشركة:
البنوك

التعليم

University Of Jordan.

مايو 2010

مايو 2010

بكالوريوس، Marketing.

الأردن

المعدل التراكمي (نقاط): 2.6 من 4

المعدل التراكمي (نقاط): 2.6 من 4

Al Oruba School.

يناير 2006

يناير 2006

الثانوية العامة أو ما يعادلها، Literary

الأردن

المعدل التراكمي (نسبة مئوية): 73%

المعدل التراكمي (نسبة مئوية): 73%

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ACCOUNT RECONCILIATION
Intermediate
ACCOUNT RECONCILIATION
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
CROSS FUNCTIONAL INTEGRATION
Intermediate
COMPUTER TERMINALS
Intermediate
COMPUTER TERMINALS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GENERAL LEDGER
Intermediate
GENERAL LEDGER
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

اللغات

العربية
مبتدئ
الانجليزية
مبتدئ

التدريب و الشهادات

الشهادات
Bupa – AXA.
Cars insurance course.
course.
course.
specialist (CAMLS).
and
and solving
American Express cards course.
Detect fraud and counterfeiting.
Total quality management.
How to deal with crises course.
Bank products and services.
Western union course.
Banking sales skills.
Dealing with work pressures skills.
Banking culture.
Banking transfer.
English for bankers.
Banking teller works.
Excellence in customer service.
Customer service in English.
Communication skills and deals with customers.

الهوايات

  • Reading