رامي الزعبي

« Ensure an efficient reception experience for Guests, inclu
complete audit procedures, as required ig check in/out, and

« Greet and welcome guests, visitors, and suppliers, answering telephone calls and
providing a timely welcome inline with our brand standards.
« Process al reservations and cancellations accurately and efficiently.
« Provide information on promotions, room prices, activites, and events in the
surrounding area.
« Carry out general office duties, including correspondence, filing to ensure the smooth
running of the reception area
« Effectively communicate with all departments on all guests requests and complaints
for smooth service delivery.

« Provide guest service, welcome them, confirm their reservations and manage check-
in and Check-out process efficiently.
« Maximize rooms occupancy and promote facilities by using up-selling tech
« demonstrate hotel Knowledge by offer information of room types, promotions and
services to enhance guest satisfaction.
« Handle Payments and process foreign currency, credit card and cash transactions
following hotel policies.
« Manage phone calls and emails and redirect them to the appropriate department

« Provide Excellent Customer Service by assisting with product selection, addressing.
inquiries, and resolving issues to enhance customer satisfaction.
« Use Up-selling techniques and sales strategies to achieve sales targets.
+ Demonstrate in-depth knowledge of product features, benefits, and promotions to
assist customers, enhancing their shopping experience.
« Perform stock checks, and handle merchandise replenishment to ensure product
availability and store presentation.
+ Focus on meeting monthly sales goals effective strategies.