Fatma Elzahraa Ahmed

• Assisted customers with bill explanations, payments, and financial support options.
• Resolved billing issues and ensured customer understanding.
• Updated and managed customer accounts and services.
• Answered account-related queries clearly and professionally.

• Provided billing and technical support to business owners, their employees, and companies,
ensuring prompt resolution of issues.
• Offered technical assistance to IT personnel within companies, resolving technical issues
promptly to minimize downtime.
• Delivered exceptional customer service, promptly responding to inquiries and ensuring
customers felt valued and supported throughout their interactions.
• Built positive customer rapport through friendly, professional communication.

• Promptly respond to customer enquiries in person or via phone, email, mail .
• Effectively managed approximately 40 incoming calls daily with delivering top-notch service to
valued customers.
• Provided accurate and up-to-date information about products and services.
• Assisted customers with adding or removing services, ensuring a seamless and enjoyable
service experience.

• Managed and coordinated all events and festivals at the university, maintaining smooth
execution and success .
• Conducted personal interviews as a HR volunteer for potential new members, evaluating their
suitability for membership.