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Gisella Gatta, Customer service officer

Gisella Gatta

Customer service officer·Teleperformance

Portugal

Bachelor's degree, International Relations and Marketing

Work experience

Total years of experience: 4 years, 6 months

Customer service officer

January 2024 - Present

Teleperformance

Lisbon, Portugal

January 2024 - Present

• ability to handle stressful situations
• computer use
• attention span
• ability to set and achieve goals
• excellent flexibility in working hours
• punctuality and discipline
• use of English in the workplace
Company industry:
Call Centers & Customer Care Outsourcing

Tax clerk

May 2022 - September 2025

Silced

Novara, Italy

May 2022 - September 2025

• direct relationship with customers
• caf and patronage management
• caf refresher courses
• courses on public relations on the work and psychological side
Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Immigration officer

January 2024 - January 2024

Patronato epas e caf italia

Novara, Italy

January 2024 - January 2024

• direct relationship with customers
• management of citizenships, reunifications and flows
• management of 730, ISEE, ACCAS
• management of entire social security part (NASPI, disability, permit kit, single allowance, etc.)
• constant use of the English language in customer relations
• ability to cooperate and organize with colleagues
Company industry:
Call Centers & Customer Care Outsourcing

Tax clerk

January 2023 - December 2023

Sinalp e patronato epac

Novara, Italy

January 2023 - December 2023

• direct customer management
• immigration department
• management of compilation and delivery of 730
• management of social security side (inps)
• organizational skills, dynamism, innovation and cooperation with colleagues
Company industry:
Call Centers & Customer Care Outsourcing

Tobacco shop manager

January 2022 - January 2022

Tabacchi Pedrani Michela

Novara, Italy

January 2022 - January 2022

• cash Management
• accounting Management
• returns Management
• shift organization, with excellent adaptability skills
Company industry:
Tobacco & Smoking Goods

Immigration officer

January 2020 - January 2020

Prefettura

Novara, Italy

January 2020 - January 2020

• registration of oaths for obtaining citizenship
• use of excel
• sending requests for marriage certificates and registry documents
Company industry:
Call Centers & Customer Care Outsourcing

Travel agent

January 2019 - January 2019

Agenzia Controcorrente

Novara, Italy

January 2019 - January 2019

• stamp duty registration
• creation of estimates
• travel research assistance
• credit card statement control
• check-in assistance research
• direct contact with customers
• use of English language for foreign customers
Company industry:
Travel Agency

Human resources assistant

October 2018 - November 2018

Simulimpresa

Novara, Italy

October 2018 - November 2018

• compilation of employee personal data
• issuing pay slips
• compilation of employment letters
Company industry:
Call Centers & Customer Care Outsourcing

Education

IIS Biagio Pascal

June 2021

June 2021

Bachelor's degree, International Relations and Marketing

Italy

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENTAL STABILITY
Intermediate
MENTAL STABILITY
Intermediate
PUNCTUALITY
Intermediate
PUNCTUALITY
Intermediate

Languages

Italian

Native Speaker

English

Beginner

Spanish

Beginner