فاطمه طارق

• Helped customers choose jewelry and answered all their questions.
• Made regular sales (at least one every two days).
• Handled payments and followed up with happy customers.
• Posted simple product content on Instagram and replied to comments.
• Translated product features and promotions for international customers, facilitating smooth transactions and enhancing the in
store shopping experience for a diverse clientele.

• Monitored and managed community interactions across brand social channels, swiftly addressing inquiries and fostering a
positive environment that supported audience growth and engagement.
• Directed community moderation initiatives over a 12-month period, utilizing Sprout Social to review and process 150+ daily
posts/comments, reducing incidents of policy violations by 35% quarter-over-quarter.
• Collaborated with cross-functional teams to align social interactions with sales targets, leveraging Sprout Social analytics to
track campaign impact and contributing to a 20% increase in lead generation over 12 months within a 150+ post/day moderation
scope.
• Spearheaded Community Management strategies using Sprout Social, overseeing moderation of 150+ daily interactions over 12
months to achieve a 35% reduction in policy violations and boost audience engagement metrics by 20%.
• Partnered with product and customer support teams to resolve payment processing issues via Sprout Social, decreasing response
time to payment-related inquiries by 45% within a 12-month period and supporting efficient handling of 75+ payment inquiries
per week.
• Directed Social Media Management activities for a 150+ post/day moderation scope over 12 months using Sprout Social,
resulting in a 20% uplift in campaign engagement KPIs and maintaining policy violation rates below 2% per quarter.