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Abbas  Bukhari , Customer Service, Sales & Branch Operations Professional

Abbas Bukhari

Customer Service, Sales & Branch Operations Professional·Saudi National Bank / SNB Capital

Saudi Arabia

Higher diploma, Technical Support

Work experience

Total years of experience: 15 years, 3 months

Customer Service, Sales & Branch Operations Professional

May 2012 - February 2024

Saudi National Bank / SNB Capital

Jeddah, Saudi Arabia

May 2012 - February 2024

• Managed customer inquiries and complaints with a focus on
fast resolution, service quality, and long-term customer
satisfaction.
• Supported branch and sales objectives by coordinating daily
operations, following up on customer needs, and helping teams
achieve performance targets.
• Used CRM and customer relationship practices to organize
customer information, follow up on cases, and improve the
overall service journey.
• Supervised and motivated team members, supported
performance improvement, and helped maintain smooth
workflow during high-pressure periods.

Company industry:
Banking

مدير علاقات العملاء

June 2019 - December 2023

البنك الأهلي التجاري

Jeddah, Saudi Arabia

June 2019 - December 2023

مدير علاقة لكبار عملاء البنك الاهلي اقوم بتنمية الحسابات والمقترحات المفيده لمجموعة العملاء المتواجدين في محفظتي كموظف
ومن ضمن المهام الخدمات التمويليه و غير التمويليه

Company industry:
Banking
Job role:
Banking

Sales & Customer Relationship Roles

May 2012 - September 2023

Saudi National Bank

Jeddah, Saudi Arabia

May 2012 - September 2023

• Identified customer needs, presented suitable banking
solutions, followed up on service requests, and contributed to
sales target achievement.
◦ Led sales activities and managing customer relationships
◦ Achieved sales targets and supported business growth

Company industry:
Banking

Sales Manager

January 2012 - January 2023

The Nat ional Commercial Bank (NCB / SNB)

Jeddah, Saudi Arabia

January 2012 - January 2023


◦ Achieved double -digit annual sales growth through cross -selling banking & insurance
• solutions.

◦ Advised high -net-worth clients on wealth & insurance strategies.

◦ Trained and supervised teams, boos ting productivity and service quality.

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Manager

January 2009 - January 2011

Arab Bank

Jeddah, Saudi Arabia

January 2009 - January 2011


◦ Strengthened client portfolio and branch revenue performance.

◦ Increased insurance & product penetration via cross -selling.

Company industry:
Banking
Job role:
Sales

Sales Executive

January 2008 - January 2009

Sagifat Al Safa Real E state Development

Jeddah, Saudi Arabia

January 2008 - January 2009


◦ Promoted residential & commercial projects, driving strong sales results.

◦ Guided clients on financing and property investment opportunities.

Company industry:
Banking
Job role:
Sales

Sales Executive

January 2008 - January 2009

Sagifat Al Safa Real Estate Development

Jeddah, Saudi Arabia Hybrid

January 2008 - January 2009

• Supported sales operations and customer engagement
• Assisted in client management and service delivery

Company industry:
Real Estate
Job role:
Sales

Education

CTE

June 2007

June 2007

Higher diploma, Technical Support

Saudi Arabia

Skills

COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CONTINGENCY TABLES
Intermediate
CONTINGENCY TABLES
Intermediate
CORPORATE FINANCE
Intermediate
CORPORATE FINANCE
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
WEALTH MANAGEMENT
Intermediate
WEALTH MANAGEMENT
Intermediate
Customer Service
Expert
Customer Service
Expert
BANKING
Expert
BANKING
Expert
Customer Care
Expert
Customer Care
Expert
Administration
Expert
Administration
Expert
Sales Management
Expert
Sales Management
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Operation
Expert
Operation
Expert
Receptionist
Expert
Receptionist
Expert
Business Development
Expert
Business Development
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER EXPERIENCE IMPROVEMENT
Intermediate
CUSTOMER EXPERIENCE IMPROVEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GIT BRANCH
Intermediate
GIT BRANCH
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SOCIAL SUPPORT
Intermediate
SOCIAL SUPPORT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
Finance
Expert
Finance
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Public Relations
Intermediate
Public Relations
Intermediate

Languages

English

Intermediate

Training and Certifications

Certifications
IFCE – Insurance Foundation Certificate Examination (SAM [IMAGE] A)
Insurance Fundamentals
Cross -Selling Skills
Time Management

Hobbies and interests

الرياضه

تدرب مجموعه في تحسين الكتله العضليه