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تم إلغاء حظر المستخدم بنجاح
Kalpesh Pawar, HR Operations Senior Associate

Kalpesh Pawar

HR Operations Senior Associate·Accenture

الهند

بكالوريوس, Commerce

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 4 أشهر

HR Operations Senior Associate

يونيو 2023 - حتى الآن

Accenture

مومباي، الهند

يونيو 2023 - حتى الآن

Performed Enterprise Interface Builder (EIB) operations and managed
Robotic Process Automation (RPA) files in Workday to support data
extraction, integration and bulk updates.
Created and maintained organizational elements in Workday, including Cost
Centers, Job Codes, and Positions.
Processed various HR transactions Workday with a focus on accuracy,
compliance and timeliness.
Managed onboarding processes by creating new hire profiles in the HR
system and coordinating with cross-functional teams.
Collaborated with Talent Acquisition and department leads to ensure a
smooth onboarding experience.
Administered the probation confirmation process end-to-end, Including
tracking, follow-ups, approvals and system updates.
Supported professional development programs by coordinating educational
assistance for employees pursuing further studies.
Conducted background verifications and medical clearance checks as part of
pre-employment and internal compliance processes.
Handled exit procedures for resigning employees, including system
termination, documentation and distribution of departure paperwork.
Prepared and issued employment-related letters such as employment and
service confirmation letters upon request.
Responded to employee inquiries related to leave policies, payroll
discrepancies, and benefits administration.
Maintained employee records, including 1-9 compliance documentation and
personal file management.
Delivered regular and adhoc reporting for HR and business stakeholders to
support operations.
Conducted weekly audits on pending cases, provided feedback to members
and ensured continuous process improvement.
Led training programs for new joiners, conducted assessments, and
facilitated ongoing learning and development initiatives.
Coordinated daily work allocation within the team, conducted daily huddles,
and monitored task completion against deadlines.
Managed client requested ad hoc projects, ensuring accuracy, timeliness, and
post delivery documentation, including tracking of out of scope items.
Accenture is a multinational professional services company

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الموارد البشرية والتوظيف

Senior Fraud Specialist

سبتمبر 2021 - فبراير 2023

Synchrony International Services Pvt. Ltd

حيدر اباد، الهند

سبتمبر 2021 - فبراير 2023

Evaluated and approved credit card applications, ensuring compliance and
fraud prevention.
Managed fraud blocks by verifying transactions and escalating issues as
required.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Associate Tech Support

فبراير 2021 - أغسطس 2021

Tech Mahindra

حيدر اباد، الهند

فبراير 2021 - أغسطس 2021

Mahindra provides range of services
telecommunications
• Delivered top-notch technical support to customers, addressing inquiries and
troubleshooting issues.
• Managed billing queries, upselling opportunities, and network/device
troubleshooting.
• Demonstrated expertise in maintaining up-to-date product knowledge.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Tech Support (IT Helpdesk)

نوفمبر 2019 - مارس 2020

Sutherland Global Services Pvt. Ltd

مومباي، الهند

نوفمبر 2019 - مارس 2020

Provided global tech support for Norton Antivirus, assisting customers with
troubleshooting and installations.
Collaborated with cross-functional teams to resolve complex technical
queries.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الخدمات المساندة

Finance & HR Executive → Team Manager

يناير 2018 - أكتوبر 2019

VJ Finways

مومباي، الهند

يناير 2018 - أكتوبر 2019

• Managed end-to-end loan processes, including document collection,
verification, and coordination with banks and financial institutions.
• Assessed customer financial data, CIBIL scores, and eligibility to provide
tailored loan solutions while ensuring policy compliance.
• Demonstrated strong attention to detail in verifying customer documentation
and maintaining accurate records.
• Handled HR operations such as recruitment, onboarding, and payroll
coordination for internal staff.
• Promoted to Team Manager, leading Finance and HR teams to enhance
process efficiency and client satisfaction through streamlined operations and
team training.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
التمويل والإستثمار

Technical Support

ديسمبر 2016 - ديسمبر 2017

Sutherland Global Services Pvt. Ltd

مومباي، الهند

ديسمبر 2016 - ديسمبر 2017

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
تكنولوجيا المعلومات

Finance & HR Executive → Team Manager

يناير 2013 - نوفمبر 2016

VJ Finways

مومباي، الهند

يناير 2013 - نوفمبر 2016

• Started as a Finance & HR Executive, managing loan documentation,
customer verification, and HR operations including recruitment and payroll
coordination.
• Facilitated smooth loan processing by assessing CIBIL scores, analyzing
financial documents, and ensuring policy compliance.
• Promoted to Team Manager, leading a team of Finance and HR executives to
oversee daily operations and client management.
• Improved process efficiency, reduced documentation errors, and enhanced
customer satisfaction through streamlined coordination.
• Trained and mentored team members, driving performance and maintaining
high operational standards.

مجال الشركة:
الخدمات المالية

التعليم

Kalinga University

يونيو 2020

يونيو 2020

بكالوريوس، Commerce

الهند

National Institute of Open Schooling

ديسمبر 2012

ديسمبر 2012

الثانوية العامة أو ما يعادلها، Computer Science

الهند

Maharashtra State Board

ديسمبر 2008

ديسمبر 2008

الثانوية العامة أو ما يعادلها، English

الهند

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOAN PROCESSING
Intermediate
LOAN PROCESSING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
Human Resources
Expert
Human Resources
Expert
Employee Engagement
Expert
Employee Engagement
Expert
Employee Relations
Intermediate
Employee Relations
Intermediate
Training
Expert
Training
Expert
Microsoft Office
Expert
Microsoft Office
Expert
HR Management
Expert
HR Management
Expert
Management
Intermediate
Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Recruitment
Intermediate
Recruitment
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
المراتي
متمرّس