Apple James Liestie Lee Diones

October 25, 2024-Present
● Answer incoming communications from customers
● Conduct research to provide answers for customers to resolve
their issues.

December 2022- Present)
● Sales demonstration.
● After sales documentation.
● Client follow ups for potential renewal/re-do of services and
promote affordable packages for their convenience.
● Taking phone and online appointments
● Promoting the packages and offers on phone
● % Following up with clients payments
● Selling and explaining the offers
● Taking gym clients signatures on gym agreement
● Illustrating the offers and packages fully
● Arranged for redeemed services appointments
● Update the assistant Supervisor with the daily appointments (
all staff appointments on daily basis)
● Guiding the clients to the welcoming area and to the service
area.
● Informing the staff once the client come to the appointment
and following up with the staff and clients on timely manner.
● Following up with the appointments and so double check on it
to make sure that no error
● with the appointments.
● Calling the client for their feedback and following with the
clients about their experience in the place.
● Writing the staff report and hand it to the management
● To be responsible for the complaints and to report to the
management.
● Coordinate the place including the clients and staff,
appointments, break times.

March 2020 - May 2022)
● Takes charge of the operations in General in terms of production, Sales, administrative work
• Manages all MEAL PLANS MEMBERSHIPS and CUSTOMIZATION for the clients
• Demonstration and Consultation
● Figure analysis, consultations & Goal Setting.
● Risk factors assessments.
● Taking and organizing reservations and memberships (e.g.

● reservation, membership, sales inventories, and booking of client’s
● designated agendas).
● Takes charge of Manager's and Administrative schedules meetings
● and other agendas.

(November 2018 - March 2020)
● Does all customer care service.
● Demonstration and Consultation
● Sales demonstration with Inquiries.
● Client general orientation & initial schedules.
● Related documentations
● After sales services.
● Services & clinical collaborations.

December 2017- June 2018)
● Demonstration and Consultation
● Figure analysis, consultations & Goal Setting.
● Risk factors assessments.
● Recommendation & prescription of programs & procedures.
● Sales collection as stated in the contract & as given by the
● manager.
● Client general orientation & initial schedules.
● Related documentations
● After sales services.
● Services & clinical collaborations.
● Monitoring of clients results and progress.
● Other tasks as may be given by the Manager.

June 2014 - September 2017)
● Handling of customer care services.
● Handling of daily, weekly, and monthly inventories.
● Welcomes guests, assists, meeting and greeting them.
● Operating of Microsoft applications, specifically,
● Microsoft word, Microsoft Excel, Microsoft Power Point.
● Taking and organizing reservations and cancellations (e.g.
● reservation, membership, sales inventories, and booking of client’s
● designated agendas).
● Handling of Manager's schedules meetings and other agendas.
● Handles presentation upon the approval of the manager
● and the proprietor.
● Arranging of client's records and confidential papers/documents.
● Follow-up phone calls and inquiries.
● Assist’s management of all paper works and office related
● materials.
● Schedule arrangement of meetings, appointments,
● and the like.
● Assist management in marketing campaigns for the
● Business.