Aya Abdallah

As a Front Office Supervisor, I manage the daily operations of the front desk to ensure smooth and efficient
service for guests. This includes handling check-ins, check-outs, and addressing guest inquiries or issues
promptly. I conduct daily checks to maintain service quality, create staff schedules to ensure adequate coverage,
and supervise the front office team. My role also involves hiring and training new employees, monitoring staff
performance, and providing feedback to maintain high standards. Additionally, I collaborate with other
departments, manage billing processes, and ensure compliance with hotel policies to deliver excellent guest
experiences.

Independently managed recruitment tasks for various hotel positions, including front desk, housekeeping, and
service staff. Created and posted job advertisements, screened applicants, conducted initial interviews, and
coordinated with department supervisors to identify staffing needs. Ensured a smooth hiring process and
contributed to maintaining high service standards through effective candidate selection and onboarding support

As a Hostess at wedding events, I warmly welcomed guests and ensured they were seated comfortably. I
managed guest lists and coordinated with the event staff to ensure a smooth flow of activities. I provided
information about the event schedule and assisted with any guest inquiries. My role involved maintaining a
pleasant atmosphere and ensuring that all guests felt valued and atended to throughout the event.

As a Front Desk Associate, I welcomed guests and answered phone calls professionally. I scheduled
appointments and assisted with check-in and check-out processes. I handled customer inquiries about services,
processed payments, and maintained accurate records. I worked with other departments to resolve issues and
ensured the front desk area was clean and inviting, contributing to a positive guest experience.

As a Sales Associate, I provided excellent customer service by greeting customers and assisting them in finding
products. I maintained a strong knowledge of our merchandise to answer inquiries and make recommendations.
I processed sales transactions accurately, handled cash, and managed inventory by restocking shelves and
organizing displays. Additionally, I promoted current sales and promotions to enhance customer engagement
and encouraged repeat business by building relationships with clients. My efforts contributed to a positive
shopping experience and helped meet sales goals

As a Cashier, I greeted customers and handled transactions efficiently at the register. I accurately processed
payments, managed cash, and provided change. I assisted customers with questions about products and
services, and maintained a clean and organized checkout area. Additionally, I ensured a smooth flow of the
checkout process, contributing to a positive shopping experience for all customers.