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Ola Mohamed, front desk agent

Ola Mohamed

front desk agent·Arabian Sands

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 3 years, 4 months

front desk agent

February 2025 - Present

Arabian Sands

Mecca, Saudi Arabia

February 2025 - Present

Friendly hotel receptionist ensuring smooth check-ins, guest support,
and accurate reservations.
Company industry:
Hospitality & Accomodation

Operation Coordinator

December 2024 - December 2025

Iroom

Mecca, Saudi Arabia

December 2024 - December 2025

Managed operations for Irooms PMS, CRS, and Channel Manager solutions tailored for the
hospitality industry.
Provided training to clients, ensuring they effectively utilized the system to enhance their
operational efficiency.
Collaborated with developers to troubleshoot and resolve system errors, conducting
thorough testing and reportingfindings tothe development team.
Handle data entry and system updates.
Coordinate between teams ensuring smooth workflow.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

odoo junior implementation

May 2022 - March 2023

Emdad Holding

Khartoum, Sudan

May 2022 - March 2023

Odoo modules development and testing
Maintaining existing modules.
Functional analysis and documentation.
Test new functions / modifications to existing application modules in accordance with
application support.
Keeping different projects/versions under control using Git
Configuration, installation and maintenance of server and multi database Odoo/Ubuntu
environments.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

customer service admin

June 2021 - May 2022

Ghaya Exchange Company

Khartoum, Sudan

June 2021 - May 2022

Responsible for handling inbound calls from the UK, creating and
processing money transfer requests.
Company industry:
Banking

Volunteer

February 2022 - March 2022

Sadgaat Organization.

Khartoum, Sudan

February 2022 - March 2022

Breast cancer awareness
Company industry:
Non-profit Organization
Job role:
Medical, Healthcare, and Nursing

Education

Garden City University

January 2020

January 2020

Bachelor's degree, Information Technology

Sudan

GPA (rating): Very good

GPA (rating): Very good

Skills

BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CHANNEL MANAGEMENT
Intermediate
CHANNEL MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Hospitality
Intermediate
Hospitality
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Administration
Intermediate
Administration
Intermediate
Communications
Expert
Communications
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Odoo Functional Online English Professional Network: English for Career Development
Finance for non-financial
Business Management

Hobbies

  • Traveling and discovering different cultures
  • Exploring new technologies and systems
  • Hospitality Industry