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عبدالحكيم  احمد, Branch Supervisor

عبدالحكيم احمد

Branch Supervisor·Zain Telecommunications

Kuwait

Bachelor's degree, التعليم

Work experience

Total years of experience: 13 years, 5 months

Branch Supervisor

January 2016 - Present

Zain Telecommunications

Al Ahmadi, Kuwait

January 2016 - Present

Manage daily retail operations and ensure achievement of branch sales targets
Train, develop, and motivate sales teams to maintain high productivity levels
Monitor inventory levels and ensure consistent product availability
Analyze market performance and competitors to identify growth opportunities
Coordinate with internal departments and suppliers to streamline branch operations
Execute marketing campaigns to enhance customer traffic and overall sales

Company industry:
Telecommunications
Job role:
Management

store manager

October 2013 - Present

Zainchannels

Al Ahmadi, Kuwait

October 2013 - Present

Company industry:
Telecommunications

customer service lead

September 2013 - Present

زين - الكويت

Jabriya, Kuwait

September 2013 - Present

Company industry:
Telecommunications

Sales Representative

September 2019 - October 2025

Phones International General Trading Co.

Ad Dasmah, Kuwait

September 2019 - October 2025

Promoted products and maintained relationships with key clients to ensure repeat business
Applied persuasive communication techniques to achieve sales targets
Enhanced overall customer satisfaction through dedicated after-sales service and follow-up

Company industry:
Telecommunications
Job role:
Sales

موظف خدمة عملاء

September 2015 - October 2025

Zainchannels

Jabriya, Kuwait

September 2015 - October 2025

Company industry:
Telecommunications

Customer Service Representative

January 2013 - January 2015

Zain Telecommunications

Jabriya, Kuwait

January 2013 - January 2015

Managed direct sales operations and handled customer interactions with professionalism
Achieved monthly sales targets and consistently exceeded performance expectations
Prepared detailed performance reports and presented insights to management
Handled customer complaints promptly to maintain service excellence and satisfaction

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

College Of Education -

January 2011

January 2011

Bachelor's degree, التعليم

Egypt

GPA (rating): Good

GPA (rating): Good

Suez Canal University

January 2008

January 2008

Bachelor's degree, مدرس

Egypt

Skills

MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
ORACLE APPLICATIONS
Intermediate
ORACLE APPLICATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
Teamwork
Expert
Teamwork
Expert
Marketing
Expert
Marketing
Expert
GIT BRANCH
Expert
GIT BRANCH
Expert
E COMMERCE
Expert
E COMMERCE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
Training Certificate – Zain
Persuasion Techniques Course
advanced sales strategies, persuasion, and closing techniques. Customer Service Seminar
Microsoft Office applications. Sales Skills Seminar
ICDL Certificate
Microsoft Office Package