علاء مهداوي

• Sales Performance: Consistently achieved an average of 8-10 vehicle units sold per month,
exceeding the set sales target by 15% for three consecutive quarters.
• Revenue Growth: Contributed to generating over $250, 000 in annual sales revenue through
effective cross-selling of vehicle accessories and extended warranty packages.
• Customer Retention: Maintained a 95% Customer Satisfaction Index (CSI) by providing high
quality pre-sale consultations and efficient after-sales follow-ups.
• Market Expansion: Successfully converted 20% of cold leads into confirmed buyers by
highlighting Dongfengs competitive edge in Electric Vehicle (EV) technology and fuel efficiency.
• Lead Management: Managed a database of 200+ potential clients using CRM tools,
ensuring timely follow-ups and personalized offers.

• Career Path: Rapidly promoted from Call Center Agent to Team Leader, recognizing consistent
performance and the ability to handle complex operational challenges.
• Team Supervision: Led and supervised a dedicated team, ensuring all operational targets and
KPIs were met consistently through effective resource allocation.
• Performance Coaching: Monitored team interactions and provided data-driven coaching and
feedback to enhance overall productivity and service quality.
• Liaison Role: Coordinated daily workflows and acted as a key point of contact between senior
management and team members to ensure alignment with project goals.
• Leadership & Commitment: Demonstrated exceptional time management skills by balancing
full-time academic responsibilities with professional leadership duties.