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خالد الرسلاني, Customer Service Representative

خالد الرسلاني

Customer Service Representative·d360 Bank

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 1 years, 6 months

Customer Service Representative

May 2025 - Present

d360 Bank

Riyadh, Saudi Arabia

May 2025 - Present

• Analyzed customer inquiries, fraud cases, and financing requests to identify patterns and trends.
• Reviewed and validated financial data to ensure compliance and accuracy.
• Generated internal performance and case reports to support decision-making.
• Maintained structured and accurate customer data within CRM systems.
• Improved operational efficiency through organized data tracking.
Company industry:
Banking
Job role:
Customer Service and Call Center

Cooperative Trainee – Human Resources, Engineering Development Division

December 2022 - March 2023

Saudi Aramco

Jubail, Saudi Arabia

December 2022 - March 2023

• Accurately prepared and submitted daily, biweekly, and monthly training reports.
• Actively supported coordination of training sessions and FE/PE certification programs.
• Communicated with employees to track progress and gather feedback on development programs.
• Uploaded and managed relevant training data into internal systems for accurate record-keeping.
• Supported HR specialists in organizing development plans for engineers across departments.
Company industry:
Oil & Gas
Job role:
Administration

Cooperative Trainee –

December 2022 - March 2023

Saudi Aramco

Jubail, Saudi Arabia

December 2022 - March 2023

Engineering Development Division
• Prepared and analyzed daily, biweekly, and monthly training performance reports.
• Organized, cleaned, and structured large datasets related to certification programs.
• Assisted in tracking KPIs and performance metrics.
• Ensured data accuracy before uploading into internal systems.
Company industry:
Oil & Gas
Job role:
Engineering

Education

University of Hafar Al-Batin

January 2023

January 2023

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

University of Hafar Al-Batin

January 2023

January 2023

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Skills

ELECTRONIC DATA INTERCHANGE

Intermediate

CONSTRUCTION

Intermediate

CUSTOMER SERVICE

Intermediate

EMPLOYEE COMMUNICATIONS

Intermediate

FINANCE

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PEOPLE MANAGEMENT

Intermediate

TALENT MANAGEMENT

Intermediate

TRAINING COORDINATION

Intermediate

ACCOUNTING

Intermediate

BANKING

Intermediate

DASHBOARD

Intermediate

DATA ANALYSIS

Intermediate

DATA CLEANSING

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

INFORMATION VISUALIZATION

Intermediate

MICROSOFT EXCEL

Intermediate

OPERATIONS

Intermediate

POWER BI

Intermediate

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
Microsoft Word & PowerPoint
Microsoft Power BI – Data Modeling & Dashboard Development
Microsoft Excel for Data Analysis
Introduction to Human Resources Tasks
Microsoft Word
Microsoft Excel
PowerPoint Presentation Program