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Renad Moustafa, Customer Support Agent

Renad Moustafa

Customer Support Agent·WW Leading E-commerce Platform

Lebanon

Bachelor's degree, public relations

Work experience

Total years of experience: 4 years, 2 months

Customer Support Agent

January 2024 - January 2026

WW Leading E-commerce Platform

Akhmeta, Georgia

January 2024 - January 2026

Managed customer inquiries, complaints, and service requests across phone, emai l,
and chat.
Del ivered product support and troubleshooting guidance to ensure timely issue
resolution.
Bui lt strong cl ient relationships by maintaining clear communication and a solution
oriented approach.
Consistently achieved high customer satisfaction through professional ism and problem
solving skil ls.

Company industry:
Call Centers & Customer Care Outsourcing

Mobi le Hardware & Software Repai r Technician

January 2015 - January 2017

Samer cel l,

Tyre, Lebanon

January 2015 - January 2017

Del ivered excel lent client servicing by explaining technical problems in simple terms.

Company industry:
Other Business Support Services

Education

Empire State University of New York

April 2025

April 2025

Bachelor's degree, public relations

United States

CIS Col lege

January 2025

January 2025

High school or equivalent, Arts And Information Technology

Lebanon

American University of Sci ence and Technology

December 2021

December 2021

Bachelor's degree, Public Relations

Lebanon

CIS Col lege

January 2017

January 2017

Diploma, Applied Science And Technology

Lebanon

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENERGETIC
Intermediate
ENERGETIC
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PRODUCT SUPPORT
Intermediate
PRODUCT SUPPORT
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate

Languages

Arabic

Beginner

English

Expert

Russian

Native Speaker

Training and Certifications

Certifications
Techni cal Baccalaureate in Informati on Technology