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NOURI Batti, Contact Centre Agent

NOURI Batti

Contact Centre Agent·Zain - Kuwait

Kuwait

Bachelor's degree, International Relations And Politics

Work experience

Total years of experience: 2 years, 1 months

Contact Centre Agent

February 2025 - Present

Zain - Kuwait

Al Kuwait, Kuwait

February 2025 - Present

• Handled high volumes of customer calls, providing accurate information
and effective solutions to inquir, es and issues.
• Ensured full customer satisfaction by offering professional support and
resolving problems.
• Communicated Zains products, services, and policies clearly to customers.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

SALES CONSULTANT

June 2024 - October 2024

Alghanim Industries

Al Kuwait, Kuwait

June 2024 - October 2024

• Assisted customers In selecting vehicles based on their needs and
prefernnces.
• Deh11ered e-cept, onal customer service to increase sales and customer
satisfaction
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

DIRECT SALES AGENT

January 2024 - March 2024

Commercial Bank Of Kuwait

Al Kuwait, Kuwait

January 2024 - March 2024

•Attracting and acquiring new customers.
•Understanding and promoting the bank's products and services.
•Providing customer support and handling inquiries.
Company industry:
Banking
Job role:
Sales

Education

University Of Chester

June 2022

June 2022

Bachelor's degree, International Relations And Politics

United Kingdom

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
EMERGENCY RESPONSE
Intermediate
EMERGENCY RESPONSE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
GREETING CUSTOMERS
Intermediate
GREETING CUSTOMERS
Intermediate
INTERNATIONAL RELATIONS
Intermediate
INTERNATIONAL RELATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Python Basics
Digital Transformation
Design Thinking For Innovation
Zain Kuwait Training Certificate
My Path To Professionalism
Automotive