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MOHAMMAD AYOUB, CRM Manager

MOHAMMAD AYOUB

CRM Manager·M. H. Alshaya Company

Kuwait

Bachelor's degree, Language And Literature

Work experience

Total years of experience: 10 years, 0 months

CRM Manager

June 2016 - Present

M. H. Alshaya Company

Al Kuwait, Kuwait

June 2016 - Present

Customer Experience Sr. leader with over a decade of experience managing customer
journeys across Retail, Ecommerce, Home Furnishing, Food & Beverage, Facility
Helpdesk and logistics in MENA. Proven track record building contact centers,
integrating CX technologies, and driving NPS / CSAT growth through strategic
leadership and innovation.

Company industry:
Retail & Wholesale

Education

Al-Zaytoonah University Of Jordan

February 2010

February 2010

Bachelor's degree, Language And Literature

Jordan

Skills

Transformation
Expert
Transformation
Expert
Contact Center
Expert
Contact Center
Expert
Automation
Expert
Automation
Expert
Leadership
Expert
Leadership
Expert
Customer Experience
Expert
Customer Experience
Expert

Languages

English

Expert

Arabic

Native Speaker