Ma Erica Longcop

• Use various channels such as job boards (e.g., LinkedIn, Bayt, and Gulf Talent), referrals, and
• internal databases to source candidates.
• Manage full-cycle recruitment for sectors including maritime logistics, international shipping firms, retail
chains, hospitality and F&B groups, oil & gas companies, private and international schools, bank, IT tech,
Automotive, Entertainment, construction and real estate developers.
• Review résumés and applications to evaluate qualifications and experience and to identify top candidates.
• Conduct initial phone and video interviews to assess candidates experience, skills, and cultural fit.
• Prepare shortlisted candidate profiles with detailed summaries for client review.
• Coordinate interviews between clients and candidates.
• Gather and relay feedback to both parties.
• Manage the offer process, including salary negotiations and counteroffer handling.
• Negotiate offers, facilitate onboarding, and conduct post-placement follow-ups to maintain high satisfaction
rates.
• Ensure smooth onboarding and effective post-placement follow-up.

• Serve as the main point of contact for customer inquiries, complaints, and feedback.
• Respond promptly to customer calls, emails, and messages with accurate and helpful information
• Build and maintain strong, long-term relationships with customers to promote loyalty and satisfaction.
• Understand customer needs and ensure they receive personalized service
• Assist new customers in understanding products/services and how to use them effectively.
• Provide training or guidance on available resources and tools.
• Participate in strategy meetings to improve customer service policies and processes.
• Stay updated with industry trends and best practices to enhance customer experience.

• Conduct outbound calls to potential customers to promote products or services.
• Handle inbound calls from customers, addressing inquiries, processing orders, and providing product
information.
• Identify and qualify new leads through cold calling and following up on marketing campaigns.
• Gather information from potential customers to determine their needs and how the companys offerings can
help.
• Deliver engaging and informative product presentations to potential customers.
• Demonstrate a thorough understanding ofthe companys products, services, and promotions to effectively
answer customer questions.
• Meet or exceed sales quotas, targets, and performance metrics set by the organization.
• Track daily, weekly, and monthly sales activity and report on progress.