DANTLA YALLAIAH

• Process an average of 150+ daily transactions, including cash deposits, withdrawals, wire
transfers, and check disbursements, with a 99.9% accuracy rate.
• Manage and balance cash drawers exceeding $5000 daily, ensuring all discrepancies are
identified and resolved promptly.
• Assist in training and mentoring two junior cashiers on transaction procedures,
compliance protocols, and customer service best practices.
• Collaborate with the compliance team to ensure all transactions adhere to AML (Anti
Money Laundering) and KYC (Know Your Customer) regulations.
• Respond to client inquiries regarding account activity, transaction statuses, and financial
products, achieving consistently high customer satisfaction scores.
• Maintained accurate daily transaction logs and reconciliation reports submitted to the
finance operations team.
• Identified and flagged two instances of suspected fraudulent activity, resulting in the
successful prevention of unauthorised transactions.
• Supported branch audits by preparing documentation and verifying transaction records
against system data.
• Upheld strict confidentiality standards when handling sensitive customer account
information.