Shraddha Giri

Managed end-to-end travel operations including flight booking validation,
modifications, and cancellations.
Performed detailed PNR analysis to identify fake, duplicate, or incorrect
bookings.
Verified passenger details, fare rules, and booking patterns to ensure
accuracy and compliance.
Applied penalties for policy violations and documented case findings clearly.
Consistently met quality standards, accuracy benchmarks, and turnaround
time (TAT) requirements.

Handled inbound and outbound customer interactions for banking services
with professionalism.
Resolved customer queries related to accounts, transactions, and service
requests.
Assisted customers with deposits, withdrawals, cheque processing, bill
payments, and credit card services.