أسيل الجيوسي

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◦ Manage creator and agency partnerships within a rapidly scaling startup environment, supporting
platform growth and engagement strategies.
• Lead SVIP account operations and translate user behavior and feedback into actionable product and
policy improvements.
• Define and track KPIs for SVIP performance, retention, and revenue contribution.
• Act as escalation owner for critical SVIP incidents, ensuring fast resolution and long-term
prevention.
• Design and optimize SVIP workflows, SOPs, and service standards to improve efficiency and
service quality.
• Coordinate operations across multiple regions and time zones to maintain continuous SVIP support
coverage.
• Monitor team workload, response quality, and turnaround time to maintain service standards.
• Drive SVIP revenue growth through personalized engagement strategies and event participation.
• Collaborate with Marketing and Events teams to execute SVIP campaigns such as Gold Rush
initiatives.
• Analyze user spending patterns and engagement drops to recover at-risk high-value users.
• Support monetization experiments by providing real-time user insights and feedback.
• Coach team members on communication, negotiation, and crisis management with high-value
users.
• Conduct performance evaluations and develop skill growth plans for SVIP team members.
• Manage relationships with agencies, hosts, and strategic partners to strengthen SVIP pipelines.
• Mediate disputes involving agencies, hosts, and high-value users to maintain platform integrity.
• Prepare performance reports covering engagement, retention, revenue, and user activity
trends.
• Build dashboards and analyze SVIP data to identify growth opportunities and risk indicators.
• Evaluate campaign ROI and monitor event performance including Gold Rush and Trio Rush
campaigns.
• Track churn indicators and develop re-engagement strategies for inactive users.
• Maintain accurate documentation of user interactions, escalations, and resolutions.
• Provide data-driven insights to Product, Marketing, and Operations teams.
• Support leadership with strategic reporting and forecasting.
• Ensure data accuracy across internal tools, agency reports, and platform systems.

• Served as the primary point of contact for content creators and agencies, providing support
and issue resolution.
• Managed creator communication groups to ensure efficient coordination and community
engagement.
• Ensured timely follow-up and issue resolution through collaboration with internal departments.
• Managed financial follow-ups related to creator payments and salary processing.
• Facilitated auditions, onboarding, and integration of new creators and agencies.
• Conducted surveys among creators and agencies and analyzed feedback to support strategic
decisions.
• Organized training sessions for new employees on platform operations, policies, andjob
responsibilities.
• Assisted in event coordination to increase creator participation and engagement.

• Provided direct support and guidance to platform broadcasters.
• Conducted performance evaluations and offered coaching to improve content and engagement.
• Collaborated with cross-functional teams including content moderation, marketing, and agency
management.
• Developed training workshops on content creation, audience engagement, and monetization
strategies.
• Supported broadcasters with technical issues, financial concerns, and feature activation.
• Created onboarding materials and conducted training for new employees in the Broadcasters
Management Department.
• Organized regular feedback meetings and surveys to improve platform performance and user
experience.

• Provided direct support and guidance to platform broadcasters.
• Conducted performance evaluations and offered coaching to improve content and engagement.
• Collaborated with cross-functional teams including content moderation, marketing, and agency
management.
• Developed training workshops on content creation, audience engagement, and monetization
strategies.
• Supported broadcasters with technical issues, financial concerns, and feature activation.
• Created onboarding materials and conducted training for new employees in the Broadcasters
Management Department.
• Organized regular feedback meetings and surveys to improve platform performance and user
experience.

• Provided advanced technical support for Apple iOS devices.
• Handled inbound and outbound calls to ensure complete issue resolution and customer satisfaction.
• Documented troubleshooting processes and outcomes in the Client Contact Management System.

• Delivered high-quality technical support for Apple iOS customers.
• Diagnosed and resolved software and device issues.
• Educated customers on troubleshooting steps, built-in support tools, and service options.
• Maintained accurate documentation for all support interactions.

• Delivered high-quality technical support for Apple iOS customers.
• Diagnosed and resolved software and device issues.
• Educated customers on troubleshooting steps, built-in support tools, and service options.
• Maintained accurate documentation for all support interactions.

• Assisted customers with inquiries, complaints, orders, and returns.
• Coordinated with operations, suppliers, and warehouses to ensure order fulfillment.
• Managed customer communication across calls and social media platforms.
• Supported marketing initiatives and contributed to social media content planning.

• Provided customer support through multiple social media platforms.
• Resolved complaints and escalated complex issues to internal teams.
• Supervised and supported a team of over 50 agents working remotely and on-site.
• Conducted quality monitoring and performance reporting for management.
• Trained new hires on procedures, policies, and customer interaction standards.