حسام ملحم

• Spearheaded the end-to-end leasing process, including contract
negotiations, renewals, and tenant onboarding to ensure maximum
occupancy.
• Acted as the primary point of contact for all tenant inquiries and
concerns, maintaining high satisfaction levels through proactive
communication and problem-solving.
• Drafted and managed lease agreements and legal documentation,
ensuring full alignment with company policies and local regulations.
• Streamlined administrative workflows for rental collections and
property inspections, significantly improving organizational efficiency.
• Liaised between property owners and tenants to facilitate smooth
rental transitions and resolve complex disputes effectively.

• Acted as the primary brand ambassador, providing a professional and
welcoming environment for visitors while handling general inquiries
about facilities and events.
• Delivered accurate information regarding tenant locations, ongoing
promotions, and mall facilities to enhance the overall visitor journey.
• Resolved on-site visitor complaints and issues efficiently, coordinating
with security, maintenance, and marketing departments to ensure
immediate resolution.
• Managed multi-channel inquiries (phone, email, and social media) with
high responsiveness and attention to detail.
• Maintained precise logs of visitor feedback and operational issues,
contributing to data-driven improvements in mall services.