Fares Fathy

Designed Managed Opera PMS, Ving Card, Hudini IPTV, Chromecast, and guest technologies.
Supported ERP and business apps: Microsoft Dynamics 365, CRM, and Service Desk platforms.
Administered enterprise networks using FortiGate, Forcepoint, CrowdStrike, Cisco/Huawei L3 switches, and
Aruba WAPs.
Managed VPNs, security policies, endpoint protection, and network segmentation.
Managed Windows Server, AD, DNS, DHCP, WSUS, IIS, and VMware ESXi / HyperFlex environments.
Managed full lifecycle of end-user devices—laptops, desktops, peripherals—standardizing imaging processes
and reducing provisioning times.
Ensured high availability and optimized performance across all systems.
Implemented and maintained Veaam Backup and Acronis for critical systems.
Ensured data protection and recovery readiness.
Led IT technicians and ensured 24/7 uptime for all hotel systems.
Maintained full hardware/software inventory including CCTV and Grand stream /
Citez, Call Manager.

IT Manager:
Lead, mentor, and motivate a team of IT professionals, including technicians,
and support staff.
Provide guidance, coaching, and performance evaluations for team members.
Foster a positive work environment that encourages collaboration and
innovation.
Delivered Managing and mentoring virtual ESXI hosts and their operating systems (snapshots, fault
tolerance, etc.).
Managing and mentoring Domain controller, additional domain controller
Implementing and preparing database servers, Manage Odoo ERP.
Managing and Mentoring Aruba Access point controller.
Implementing Manage engine AD manager, inventory server, PDQ inventory.
• Managing and mentoring Acronis backup server (backup critical servers, File sharing).
Managing and mentoring core switch Cisco layer 3 and distribution switches (VLANS, Static routing, Static
hosts).
Managing and mentoring CRM Worksys.
Daily mentoring databases backups in Qnap storage.
Manage Mail server Exchange online (Google Workspace).
Implanting Manage engine AD manager, inventory server, PDQ inventory.
Managing NAS storage (QNAP).
Managing and mentoring Firewall 81 F (Polices, VLANs, Captive portal, wan to Lan, Lan to Wan, etc.)
Managing Kaspersky EDR Endpoint security Cloud.
Monitor 3CX Call centre system server & configure Softphone, IP Phones (Grand stream) & IVR.

• Configured and maintained LAN/WAN networks with structured cabling to support stable
• connectivity. Configuring network hardware like servers, routers, Access point and switches
• Upgrading and diagnose computer networks
• Troubleshooting network issues
• Assisting network architects with the design of network models
• Deploying and updating software and licenses.
• Managing servers and their operating systems
• Implementing security measures and basic testing
• Managing physical network storage.
• Interface directly with the help desk and IT support technicians to resolve and Document
hardware and software troubleshooting tickets, bug reports and errors.
• Implement, configure and manage Domain Controllers, File Servers, and Print server
• Manage high availability (Domain Controller, File Server).
• Implement and manage virtualization environment via VMware Esxi.
• Configure and manage FortiGate firewall and set traffic routes, create VPN tunnels, load
balance, failover.
• Build VPN tunnels between branches and configure remote access.
• Design and apply internet security policies for each department via web filtering, app control,
data leaks prevention and traffic shaping.
• Set and perform backup plans for servers.
• Contact suppliers and vendors for getting all hardware needed.
• Manage AD object permissions, authentications, GPO management
• Implement DHCP server and Reservation devices with Mac address.
• Manage CRM Server.
• Create\update inventory for all network devices
• Make management reports about servers performance.
• Provide training for users about new software\systems.
• Monitor Issable Call center system server & configure .
• Manage internal VOIP Grand stream System.
• Monitor NVRs & IP camera.
• Manage / update antivirus for Servers & users.
• Constant communication with technical support to solve all software & MS. Dynamic & Double
Click ERP Issues.
• Daily Check all of IT infrastructure network devices
• Support & train IT team (help desk) to know how to solving different issues.

• Managing everything about IT in this company
Computers, printers, phones, servers, firewall,
switches
• solving problems to users computers, and everything about IT, backup,
buying new computers and laptops, printers, network hardware like switches
routers access point
• Install and configure software and hardware
• Manage network servers and technology tools
• Installing and Configuring Mail accounts to all Department
• Monitor FortiGate firewall.
• Test and evaluate new technology
• Manage Sun system, Opera system, Material control technical issues (Make
users, Edit Permission, Lock users, Manage reports)
• Manage IPTV system About All setup box in Rooms.
• Monitor the system daily and respond immediately to security or usability concerns
• Constant communication with technical support to solve all software & ERP problems.
• Installing and configuring computer hardware, software, systems, networks, printers
• and scanners
• Monitoring and maintaining computer systems and networks
• Providing technical support across the hotel.
• Setting up accounts and mail for new users
• Repairing and replacing equipment as necessary
• Testing new technology.