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Anzani Mashila, Application Support & Operations Specialist

Anzani Mashila

Application Support & Operations Specialist·Vodacom

South Africa

Bachelor's degree, Administration And Information Systems

Work experience

Total years of experience: 5 years, 10 months

Application Support & Operations Specialist

February 2018 - November 2023

Vodacom

Cape Town, South Africa

February 2018 - November 2023

Provided end-to-end support for enterprise applications ensuring smooth business operations.
Resolved system, application, and data-related issues efficiently within SLA timelines.
Delivered operational reports to support business decision-making.
Coordinated with internal teams and stakeholders to resolve incidents and improve service delivery.
Maintained high standards of customer support in a fast-paced environment.

Company industry:
Telecommunications
Job role:
Information Technology

Education

Rhodes University

November 2015

November 2015

Bachelor's degree, Administration And Information Systems

South Africa

GPA (percentage): 65%

GPA (percentage): 65%

bachelor degree of Commerce in information systems & management
View attachment

Skills

Marketing
Intermediate
Marketing
Intermediate
operations
Intermediate
operations
Intermediate
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Operation
Intermediate
Operation
Intermediate

Languages

English
Native Speaker

Training and Certifications

Training
Customer Service & Client Relationship Management
vodacom
Feb 2015

Hobbies

  • • Travel, cultural exploration and networking
    Member of the Golden Key International Honour Society for academic excellence (top 15% of students)