Sualeha Maqsood

Design and customize travel itineraries.
Manage and Process hotel reservations using multiple vendors portals,
Negotiate and secure favourable contracts with hotels, ensuring competitive rates.
Coordinating client for tour package,
Handling large group bookings
Dealing with corporate events, leisure groups, and special occasions,
Coordinating all aspects of travel, accommodation, and activities.
Generate and analyse reservation reports for record purposes.
Coordinating with Sales Admin &CRM to update collection.
Capably handling multiple reservations and inquiries simultaneously in a fast-paced environment.

Managed reservations for flights, hotels, and holiday packages
Assisted clients with changes, cancellations, and rebookings
Established and maintained strong partnerships with hotels and travel suppliers
Negotiating favourable contracts and room allocations.
Processed client payments, handled invoicing
Coordinated with the finance department to manage refunds, credit notes, and chargeback.
Offered 24/7 customer support for emergency travel situations