Wejdan Alkahtani

Provide corporate leadership for Environmental & Soft FM operations across multiple hospitals
and clinics, aligning operational excellence with regulatory compliance, sustainability, and
healthcare risk management frameworks.
• Lead and optimize end-to-end operations through structured governance, KPI-driven
performance, risk management, and continuous improvement.
• Enhance customer service and VIP experience through consistent service standards and
operational excellence.
• Ensure financial efficiency via CAPEX/OPEX management, cost optimization, and
resource planning.
• Lead maintenance and operational projects, ensuring asset reliability, service quality,
and business continuity.
• Oversee supply chain, vendor, and contractor management, including RFPs, tender
processes, contract compliance, and government licensing.
• Establish audit-ready processes, compliance frameworks, and leverage digital systems
for performance monitoring and data-driven decision-making.
• Build high-performing teams and strengthen organizational capability through
structured leadership and accountability.

Directed end-to-end operations across the Digital City mixed-use development, ensuring KPI
driven performance, contractual compliance, and service excellence.
• Managed maintenance and operational projects, including landscaping, irrigation, and
public space improvements, delivering quality outcomes on schedule.
• Supervised workforce planning, staff training, task distribution, and compliance
adherence to optimize productivity and operational efficiency.
• Oversaw day-to-day operational follow-up, systematic reporting, and performance
monitoring to support management decisions and audit readiness.
• Managed vendors, contractors, and supply chain activities, including RFPs, contract
enforcement, SLA compliance, and audit implementation.
• Implemented risk management and HSE frameworks while enhancing customer, VIP,
and overall tenant satisfaction through structured service monitoring and continuous
improvement.

• Supervised integrated soft and hard facilities operations across airport terminals,
ensuring seamless service in high-traffic, high-security zones.
• Managed environmental services contracts, including housekeeping, waste
management, pest control, landscaping, and façade cleaning, ensuring compliance with
aviation safety standards.
• Coordinated with maintenance teams to align soft services delivery with hard FM
operations (MEP, infrastructure readiness, reactive maintenance).
• Conducted vendor performance audits, KPI tracking, SLA compliance reviews, and
supported regulatory inspections and operational audits.
• Implemented continuous improvement initiatives to enhance cleanliness, passenger
experience, and sustainability performance.
• Monitored operational risks, prepared performance dashboards, and reported service
outcomes to senior management to support operational continuity and customer
satisfaction.

• Orchestrated end-to-end terminal operations across airside and landside zones,
ensuring smooth passenger flow, traffic, and crowd management in a high-pressure
airport environment.
• Acted as the central point of coordination with all airport stakeholders—including
airlines, commercial teams, security, IT, shared services, maintenance, Hard FM, and
soft services teams—to resolve operational challenges in real time.
• Conducted proactive terminal inspections and audits covering safety, cleanliness,
wayfinding, asset condition, and regulatory compliance, preventing disruptions before
they occurred.
• Led emergency response and incident management protocols, ensuring passenger
safety and operational continuity during peak periods, VIP movements, and special
events.
• Monitored KPIs, escalated non-compliance, and implemented corrective and preventive
actions (CAPA) to maintain optimal service standards.
• Delivered actionable operational reports and recommendations that enhanced
passenger experience, minimized bottlenecks, and drove continuous service
improvements.

• Provided frontline passenger support across airport terminals, including wayfinding,
check-in, transfers, and baggage assistance.
• Managed high passenger volumes during peak periods while maintaining service
excellence and professional communication standards.
• Acted as liaison between passengers and all airport operational departments to resolve
inquiries efficiently.
• Supported VIP passengers and special assistance services (elderly, People of
Determination, families, unaccompanied minors).
• Ensured compliance with customer service protocols and aviation security procedures.
• Reported recurring service issues and provided actionable recommendations to improve
passenger satisfaction and operational efficiency.

• Managed inbound and outbound customer communications related to vehicle sales,
service bookings, warranties, and after-sales support.
• Coordinated with service advisors and sales consultants to ensure timely resolution of
customer inquiries and complaints.
• Maintained accurate CRM documentation and tracked follow-ups to enhance customer
retention and service continuity.
• Achieved customer satisfaction targets through effective problem resolution and
professional communication.
• Supported promotional campaigns and appointment scheduling initiatives, contributing
to increased service center utilization.

• Provided executive-level administrative and operational support to senior management.
• Assisted in planning, coordinating, and tracking project timelines, deliverables, and
stakeholder communications.
• Prepared project documentation, reports, presentations, and meeting minutes to
support decision-making processes.
• Monitored project progress and followed up on action items to ensure alignment with
scope and deadlines.
• Coordinated between clients, consultants, and internal teams to facilitate smooth
project execution.
• Supported budgeting activities and expense tracking to maintain financial control of
assigned projects.
• projects.