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تم إلغاء حظر المستخدم بنجاح
Mohamed Hanafy, Business Analytics Associate — Special Projects & Commercial

Mohamed Hanafy

Business Analytics Associate — Special Projects & Commercial·Property Finder

الإمارات العربية المتحدة

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 5 أشهر

Business Analytics Associate — Special Projects & Commercial

يناير 2023 - حتى الآن

Property Finder

دبي، الإمارات العربية المتحدة

يناير 2023 - حتى الآن

▸ AI-Powered Productivity & Automation: Deployed AI-assisted Python scripts to automate listing compliance
checks, regulatory parsing, and workflow reporting — replacing processes that previously required 2+ days of
manual work per week and directly eliminating 500, 000 AED in DLD regulatory fines while boosting supply
compliance by 20%.
▸ Client Renewal & Retention Analytics: Developed data-driven client renewal narratives and applied rigorous
hypothesis testing frameworks to identify renewal risk and opportunity signals, driving a 10% increase in B2B
renewal rates and strengthening commercial relationships with key agency partners.
▸ Market Share & Supply Strategy: Grew Property Finders share of exclusive property listings by 7% through data
driven supply gap analysis, targeted agent engagement metrics, and competitive market intelligence reporting
delivered to commercial and product leadership.
▸ Executive & Investor Strategy: Partnered directly with C-level leadership and tier-1 global investors (Permira,
Blackstone, General Atlantic, Mubadala, BECO Capital) to deliver advanced ROI analysis and data-driven narratives
guiding company-wide growth initiatives and strategic decision-making.
▸ Crisis Management & Real-Time BI: Engineered a real-time automated business summary dashboard in Tableau
and SQL for executive leadership during regional geopolitical instability (Iran-UAE conflict), providing critical market
visibility that shaped commercial strategy under uncertainty.
▸ Revenue & Monetization: Designed and tracked a promoted-listings monetization strategy — modeling user
behavior and pricing elasticity to drive a 15% increase in revenue per listing and accelerate paid feature adoption
across the agent base.
▸ Cost Reduction via Process Automation: Mapped cross-functional workflows, identified critical product
bottlenecks, and delivered AI-assisted automations that saved 1 million AED per month in operational costs across
multiple business units.
▸ Data Governance & SQL Modeling: Developed advanced SQL scoring models and established strict governance
frameworks with Data Engineering, reducing ad-hoc data requests by 25% and scaling query performance for
datasets growing at 3x monthly volume.
▸ Platform Health & Anomaly Detection: Designed and implemented anomaly detection protocols using SQL and
Python to surface fake and non-compliant listings, reducing fraudulent inventory by 15% and driving a measurable
improvement in global consumer NPS.
▸ CX Data Architecture & Staffing Models: Overhauled Customer Experience data infrastructure — built dynamic
staffing forecasting models that reduced overstaffing variance by 20%, automated 17% of all inbound support
inquiries, and improved SLA adherence from 75% to 95%.
▸ Cross-Functional Collaboration & Stakeholder Management: Served as the go-to analytics partner for
Commercial, Product, and Operations teams — regularly consulted by senior stakeholders for reporting, decision
support, and data-driven strategy, while collaborating with Engineering on ETL pipeline debugging and root cause
analysis that measurably reduced listing publishing error rates.

مجال الشركة:
العقارات

Senior Reporting Analyst

يناير 2022 - أبريل 2026

Homzmart

القاهرة، مصر

يناير 2022 - أبريل 2026

▸ Revenue Leakage Recovery: Executed deep-dive SQL and Python anomaly detection investigations that
uncovered EGP 3 million in revenue leakage — delivered a structured recovery roadmap to senior leadership with
full root cause analysis.
▸ AI-Assisted Workflow Automation: Engineered a full LMS reporting suite from scratch using Python and Google
Apps Script, automating manual tracking workflows and saving the business 16+ hours (2+ days) of manual labor
per week — a direct application of AI-assisted productivity to scale operational output.
▸ Business Intelligence & Self-Service Analytics: Built interactive operational dashboards for Vendor Ops and
Customer Ops teams, reducing stakeholder time-to-insight by 40% and enabling data-driven decision-making that
contributed to a 15% increase in global CSAT scores.
▸ Digital Transformation & Automation: Led the 5-month technical setup of the Zendesk product ecosystem
including workflow configuration and reporting architecture, and deployed WhatsApp chatbot automations that
streamlined core ticketing workflows and reduced manual agent handling.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المحاسبة والتدقيق

Senior Quality Assurance Specialist & Analyst

يناير 2020 - يناير 2022

Homzmart & Teleperformance

القاهرة، مصر

يناير 2020 - يناير 2022

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Customer Care & Retail Team Lead

يناير 2017 - يناير 2020

Teleperformance & Vodafone

القاهرة، مصر

يناير 2017 - يناير 2020

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

التعليم

Cairo University

مايو 2021

مايو 2021

بكالوريوس، Accounting

مصر

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ENGINEERING
Intermediate
DATA ENGINEERING
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
WEBSITE MONETIZATION
Intermediate
WEBSITE MONETIZATION
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
مبتدئ
الانجليزية
مبتدئ